ERP Consultant Support Microsoft Dynamics (M/F)

Job Description:

LEA Recrutement presents a new job offer: Permanent contract (CDI) at the final client.

Our partner, a multi-company group in strong development, is looking for an ERP Functional Analyst (M/F) to strengthen its IT department, near Gardanne.

You will join a structured IT department and integrate into a small team dedicated to supporting a Microsoft Dynamics 365 Finance & Operations environment, serving several companies within the group.

Your role and missions: Ensure level 1 and 2 functional and operational support.

• Handle user requests and ensure their follow-up.
• Analyze, diagnose, and resolve incidents related to the ERP.
• Escalate anomalies when necessary.
• Write incident reports and ensure their traceability.
• Create and update procedures, operating methods, and user support materials.
• Occasionally create tutorials or instructional videos.
• Participate in the continuous improvement of the department's documentation base.
• Support users in getting started with Dynamics 365 Finance & Operations.
• Participate in improving practices and ensuring the correct use of tools.
• Work in connection with IT, business, and project teams.

Company benefits: Organization on a 39h basis, flexible hours.

• 1 day of teleworking per week
• Human-sized IT team
• Numerous benefits to be discovered. We are just waiting for you. So, apply!

LEA Recrutement

Profile Description:

What we expect from you: Minimum Bac+2 degree in computer science, information systems, or equivalent.

• A successful first experience in application support or ERP support.
• Experience with Dynamics 365, AX, SAP, or an equivalent ERP is a real plus.
• Good proficiency with office tools and Microsoft environments.
• Knowledge of Microsoft 365, Office, Outlook, Teams, and OneDrive.
• Basics in Azure and SharePoint are appreciated.
• An appetite for ERP environments and a desire to develop your expertise in D365 FO.
• Good analytical and diagnostic skills.
• Ability to prioritize requests and manage multiple subjects in parallel.
• Excellent interpersonal skills and sense of service.
• Autonomy, organization, and rigor.
• Professional English is indispensable.