First Line Support | Windows & Azure

An L1 role where support doesn't stop at the ticket: develop your skills at the heart of a dynamic IT team.

Our partner is a Belgian technology company operating in an international and technical environment, where IT plays an essential role in the daily lives of the teams.

As part of the development of its IT team, it is looking for a First Line Support to join a human-sized, dynamic, and collaborative team.

First Line Support - The Function

• Provide first-line IT support to users and resolve daily incidents.
• Diagnose and resolve problems related to Windows and the Microsoft environment.
• Manage requests and incidents related to Azure / Entra ID and user accounts.
• Ensure troubleshooting, ticket tracking, and the escalation of more complex incidents.
• Participate in the continuous improvement of support processes and service quality.
• Collaborate daily with other members of the IT team and progressively intervene on more technical subjects.

First Line Support - The Profile

• First experience in IT Support / Helpdesk / First Line Support.
• Good knowledge of Windows and the Microsoft environment.
• Familiarity with Azure / Entra ID, Active Directory, or user management.
• Analytical and problem-solving oriented mindset, with true technical curiosity.
• Good communication skills in English and a sense of user service.
• Motivation to learn, evolve, and progressively develop IT expertise within a team.