Guest Experience Agent

About the company

Crafting the Future of Luxury Hospitality in Santorini, we are the team behind one of Greece's most exciting and rapidly growing luxury hospitality group. Our expanding collection includes the award-winning Sandblu Resort, the first LXR Hotels & Resorts property by Hilton in Greece, Blu Syllogi, a carefully curated handpicked fashion collection, the iconic Blu Restaurant overlooking Santorini's breathtaking Caldera, Inspire Luxury Villas, and the upcoming luxury developments Heliotopos Luxury Caldera Suites & Restaurant, and a new beachfront destination.

At Sandblu, we are redefining ultra-luxury hospitality through excellence, innovation, and genuine Greek hospitality. As one of the few LXR Hotels & Resorts in Europe, we are proud to introduce a new benchmark of luxury to Greece while creating exceptional destinations where unforgettable guest experiences begin with outstanding people.

Our success is built on our people. Guided by our core values of kindness, integrity, teamwork, and authentic hospitality, we foster a supportive and inspiring work environment where every team member has the opportunity to learn, grow, and build a rewarding long-term career. We invest in our people by providing quality accommodation, three daily meals, inclusive work environment, continuous training and development, and exciting career opportunities across our expanding portfolio of luxury hospitality brands.

Your tasks

Job responsibilities

• Prepare for each shift by reviewing emails, handover notes, daily arrival and in-house guest lists, pending incidents, and the weekly resort activities programme.
• Ensure that the lobby and public areas are always clean, tidy, and well-presented, with all guest amenities and welcome lavettes properly prepared.
• Welcome and engage with guests during breakfast and lunch at Plateia, pool bars, and resort restaurants, ensuring their satisfaction and providing assistance whenever needed.
• Maintain a visible and approachable presence throughout the resort, applying the 10–5 rule and using guests' names whenever possible.
• Identify guest preferences and individual needs, coordinate welcome drinks with the Food & Beverage team, and assist guests with room directions or personal escorts.
• Assist with group arrivals and departures, ensuring a smooth check-in and check-out process while minimizing waiting times.
• Handle guest requests and complaints promptly, coordinating with the relevant departments and following up to ensure guest satisfaction.
• Update guest profiles and preferences, record relevant feedback, and encourage satisfied guests to share their experiences through online reviews.
• Conduct courtesy calls between 17:30 and 19:00 to ensure guests are satisfied with their rooms, offer assistance, recommend dining options and resort activities, and provide direct contact details.
• Welcome and engage with guests during dinner service between 19:30 and 20:30, ensuring a pleasant dining experience and addressing any requests.
• Welcome and assist guests attending events and group functions, providing directions and ensuring a smooth arrival at the designated venues.
• Complete a detailed shift handover, communicating outstanding requests, pending issues, and important guest remarks to ensure continuity of service.

Requirements

Απαραίτητα Προσόντα

• At least 2 years in luxury hospitality or a guest‑facing role.
• Excellent communication with warm, confident guest interaction.
• Fluent English, Greek preferred (additional languages a plus).
• Strong problem‑solving and service recovery skills.
• Organized, proactive, and comfortable in busy lobby environments.
• Tech‑savvy, able to log preferences/notes in PMS/CRM (e.g. Opera).
• Impeccable grooming and professional presence.
• Flexibility for rotating shifts, weekends and knowledge of Santorini is a plus.

What we offer

Παροχές

• Tailored Compensation: Salary package customized to fairly reflect your profile and expertise.
• Staff Residences: Shared accommodations of up to 2 pax, with comfort amenities, ensuring a seamless home-away-from-home experience in Santorini.
• All-day Meal Plan: Balanced and freshly prepared meals (breakfast, lunch, dinner), served in welcoming staff dining setting.
• Exclusive Staff Privileges: Access to special staff discounts across our network of partners and Friends & Family rates for your loved ones.
• Pathway to Growth & Development: Ongoing professional development in line with global hospitality standards and a clear trajectory for career advancement within a fast-growing, award-winning resort.
• Recognition & Rewards: Access to performance-based bonus schemes and recognition initiatives that celebrate talent, achievement, and contribution to the Sandblu vision, along with CSR and engagement activities that foster connection and purpose.

How to apply

If you are passionate about delivering exceptional service and aspire to be part of an ambitious team shaping the next chapter of luxury hospitality in Santorini, we would love to hear from you.

Other

RMKA PC and RSTQ PC are equal opportunity employers. We are committed to creating a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability.