Front Office Manager

About the company

Crafting the Future of Luxury Hospitality in Santorini, we are the team behind one of Greece's most exciting and rapidly growing luxury hospitality group. Our expanding collection includes the award-winning Sandblu Resort, the first LXR Hotels & Resorts property by Hilton in Greece, Blu Syllogi, a carefully curated handpicked fashion collection, the iconic Blu Restaurant overlooking Santorini's breathtaking Caldera, Inspire Luxury Villas, and the upcoming luxury developments Heliotopos Luxury Caldera Suites & Restaurant, and a new beachfront destination.

At Sandblu, we are redefining ultra-luxury hospitality through excellence, innovation, and genuine Greek hospitality. As one of the few LXR Hotels & Resorts in Europe, we are proud to introduce a new benchmark of luxury to Greece while creating exceptional destinations where unforgettable guest experiences begin with outstanding people.

Our success is built on our people. Guided by our core values of kindness, integrity, teamwork, and authentic hospitality, we foster a supportive and inspiring work environment where every team member has the opportunity to learn, grow, and build a rewarding long-term career. We invest in our people by providing quality accommodation, three daily meals, inclusive work environment, continuous training and development, and exciting career opportunities across our expanding portfolio of luxury hospitality brands.

Your tasks

*Job responsibilities*

• Oversee the daily operations of the Front Office department, ensuring smooth, efficient, and consistent service across all shifts and guest touchpoints.
• Lead, mentor, and support the two Assistant Front Office Managers and the wider Front Office team, ensuring clear responsibilities, effective communication, and high performance standards.
• Ensure effective shift handovers, daily briefings, staff scheduling, and task allocation to maintain operational continuity and accountability throughout the department.
• Ensure that every guest receives personalized, attentive, and anticipatory service throughout the entire guest journey, from pre-arrival arrangements to departure and post-stay follow-up.
• Monitor daily hotel operations, including arrivals, departures, VIP guests, special requests, room allocations, early arrivals, and late departures, ensuring all arrangements are accurately prepared and communicated.
• Handle escalated guest complaints and service related issues professionally, ensuring timely resolutions, appropriate follow-up, and the highest level of guest satisfaction.
• Ensure that Opera PMS is consistently updated with accurate guest profiles, reservations, room status, billing information, preferences, traces, and other relevant operational details.
• Supervise cashiering procedures, payment handling, billing accuracy, posting verification, cashier closures, and compliance with established financial controls and departmental procedures.
• Ensure that all daily postings are completed promptly, departmental closures are confirmed, next-day bills are reviewed, and all required reports, backups, and end of day procedures are completed accurately and on schedule.
• Review daily operational reports, occupancy levels, arrivals, departures, guest feedback, service recovery cases, and departmental performance indicators to identify priorities and opportunities for improvement.
• Coordinate closely with Housekeeping, Reservations, Maintenance, Food & Beverage, Finance, and other departments to ensure room readiness, timely fulfillment of guest requests, accurate information, and seamless hotel operations.
• Ensure that Front Office procedures, service standards, grooming guidelines, communication protocols, and operational controls are consistently followed in line with Sandblu's luxury positioning and applicable Hilton and LXR standards.
• Identify training needs, support the onboarding of new team members, provide ongoing coaching, and conduct performance reviews to encourage professional development and continuous improvement.
• Prepare and manage staff schedules, allocate resources effectively, and ensure adequate staffing coverage to maintain service quality and operational efficiency during varying levels of hotel activity.
• Work closely with Reservations and hotel leadership to support upselling initiatives, room inventory management, revenue opportunities, and the achievement of hotel and departmental objectives.
• Ensure that reception channels, guest requests, outstanding tasks, complaints, and pending matters are addressed promptly, properly documented, and communicated effectively between shifts.
• Foster a positive and collaborative working environment built on kindness, integrity, teamwork, accountability, and authentic Greek hospitality.
• Identify opportunities to streamline procedures, strengthen operational controls, improve guest satisfaction, and continuously elevate the overall Front Office experience.
• Collaborate with hotel leadership on departmental planning, operational challenges, guest experience initiatives, and the implementation of strategies that support Sandblu's service and business objectives.

Requirements

Job requirements

• At least 5-7 years of experience in Front Office operations, including previous supervisory or management experience in an upscale or luxury hotel or resort.
• Proven leadership skills, with the ability to manage, coach, and motivate a diverse team, including Assistant Front Office Managers and Front Office Agents.
• Strong understanding of luxury hospitality standards, guest relations, service recovery, and personalized guest experiences.
• Excellent communication, interpersonal, and problem-solving skills, with a warm, confident, and professional approach.
• Excellent command of English; additional languages and strong knowledge of Santorini Island are considered an advantage.
• Proficiency in Opera PMS and MS Office, with a solid understanding of hotel systems, reporting, reservations, billing, and cashiering procedures.
• Strong operational and administrative skills, including occupancy monitoring, arrivals and departures planning, room allocation, billing accuracy, and end of day procedures.
• Ability to analyze operational reports, identify trends, monitor departmental performance, and contribute to revenue optimization and guest satisfaction.
• Excellent organizational skills, attention to detail, and the ability to make sound decisions under pressure in a fast paced luxury environment.
• Strong financial awareness, including cashier controls, payment procedures, billing oversight, and adherence to internal controls.
• Ability to collaborate effectively with Housekeeping, Reservations, Maintenance, Food & Beverage, Finance, and other departments to ensure seamless hotel operations.
• A proactive, solutions oriented mindset, with a strong sense of accountability, discretion, and commitment to continuous improvement.

What we offer

Job benefits

• Tailored Compensation | Competitive remuneration package customized to fairly reflect your profile and expertise.
• Staff Residences: Single accommodation, with comfort amenities, ensuring a seamless home-away-from-home experience in Santorini.
• Meal Plan while in Santorini | Balanced and freshly prepared meals served in welcoming staff dining setting.
• Exclusive Staff Privileges | Access to special staff discounts across our network of partners and Friends & Family rates for your loved ones.
• Pathway to Growth & Development | Ongoing professional development in line with global hospitality standards and a clear trajectory for career advancement within a fast-growing, award-winning resort.
• Recognition & Rewards | Access to performance-based bonus schemes and recognition initiatives that celebrate talent, achievement, and contribution to the Sandblu vision, along with CSR and engagement activities that foster connection and purpose.

How to apply

If you are passionate about delivering exceptional service and aspire to be part of an ambitious team shaping the next chapter of luxury hospitality in Santorini, we would love to hear from you.

Other

RMKA PC and RSTQ PC are equal opportunity employers. We are committed to creating a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.