Contract Care Navigator

Your tasks

• Support Sana members in navigating the healthcare system and accessing appropriate, high-quality, cost-effective care.
• Help members find providers, understand referral options, and coordinate access to healthcare services.
• Communicate with members, healthcare providers, and external partners to gather information, resolve routine issues, and facilitate care.
• Collaborate with Care Navigators, Sana Care providers, Medical Assistants, and Customer Support to ensure a seamless member experience.
• Maintain accurate, timely documentation of member interactions and care navigation activities.
• Follow established workflows, manage tasks through completion, and escalate complex clinical, benefits, or operational questions to appropriate team members.
• Identify opportunities to improve workflows and share feedback with the team.
• Help members feel heard, supported, and confident as they navigate their healthcare journey.

Requirements

• 2+ years of experience in a fast-paced environment, with at least 1 year directly in care navigation, referrals, provider scheduling, or healthcare benefits.
• Strong written and verbal communication skills, with a warm, empathetic, and professional approach.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and follow through reliably.
• Comfortable learning new technology, navigating multiple systems, and working in a fast-paced, remote environment.
• Resourceful and proactive, with strong problem-solving skills and the judgment to know when to ask for help or escalate an issue.
• A collaborative team player who welcomes feedback, communicates openly, and enjoys helping others succeed.
• Adaptable and eager to learn, with a willingness to take on new tasks as team needs evolve.
• Passionate about making healthcare more accessible, affordable, and easier to navigate for everyone.