Passenger Service Agent - airport sector / San andres

Customer Service Agent

Job description: An important company in the airport sector is looking for Customer Service Agents, who will be responsible for providing attention, guidance, and accompaniment to passengers at different contact points within the airport, guaranteeing a safe, timely, and high-quality service, in accordance with the organization's procedures and standards.

Academic training:

• Technician, technologist, or professional, preferably in aeronautical, tourism, hospitality, or customer service areas.

Experience:

• Desirable experience in the aeronautical sector, sales, or customer service.
• Languages: English level B2

Main functions:

• Provide guidance and accompaniment to passengers within the airport facilities, following established security and quality protocols.
• Attend to and manage inquiries, requests, and user requirements, ensuring efficient service and a satisfactory experience.
• Support the management of operational contingencies, such as delays, oversales, or flight cancellations, in coordination with the leadership team.
• Comply with the procedures and guidelines established in the organization's Integral Management System.

Labor conditions:

• Contract type: Reduced workday (
• Salary: $1.750.905 + legal benefits.
• Additional benefit: Food allowance or casino service, depending on the workplace.

-Requirements-

Minimum education: University / Technical career Less than 1 year of experience

Knowledge: Team management, Aeronautics, Quality, English b2, Organization, Orientation, Procedures, Customer service, Sales, Customer care

Keywords: demostrador, feriante, viajante, agent, representative, agente, representante, service