Management Executive

Company Introduction Who are we? Here at Initia Group, we aim to provide a consumer service business that is experience-based, differentiated and advantaged. As the Biggest Lifestyle Beauty Lounge, we have created a series of new concept salons that blend with lifestyle and trends through working in global teams across Singapore, Malaysia and Philippines. While you may be familiar with names such as Leekaja, Walking on Sunshine and Civasan, we are also looking to open more outlets of such fusion concepts in Malaysia.  What is a Fast Track Programme? During our 2 years Management Trainee Programme, candidates will undergo intensive On-The-Job Training. You will be placed in one of our renowned outlets to interact with existing employees, gain exposure to the F&B and Salon industry, as well as understand your strengths and interests better. Career plan Opportunities for career growth and Development Opportunities will be given within these 2 years. Candidates who successfully completed and master this programme will be promoted to Assistant Outlet or placed in other departments upon discussion. Candidates may also look forward to honing their skills further and rapidly grow to be our Manger, Outlet Manager or even Area Manager.  What you can look forward to 1) Customized Development Programme 2) Mentoring by Experienced Managers 3) Meetings and interaction with the Management Team 4) Participate in multiple hands-on projects 5) Job rotation within management and operations Job Description Operations Service Quality Management Oversee an efficient and effective day to day operations of the branch or outlet Participate in company's strategic planning Assist Managers complete daily tasks (implementing new policies) Assist Manager in evaluating performance (writing reports and data) Understand each department's daily processes and goals Provide quality management and administrative support Attend customer's needs and queries. Handle and resolve customer complaints Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback Implement and Improve customers retention and also to bring in more new customers Ensure to give a wonderful salon experience for each customers Coach and develop colleagues to ensure standards are being maintained Monitor in ensuring a clean and safe working environment Why join us? Attractive and competitive salary packages

Accelerated learning and guaranteed career growth

Dynamic and fun working environment

Sponsored training courses - Service leadership, Introduction to Management,

Extensive Medical benefits

Birthday gift voucher ($100)

Incentives and Commission - once promoted to Supervisor

Requirements A degree in Management, Business, Accounting, Hospitality and Hotel management or similar fields.

Strong verbal and written communication skills.

Well-groomed and professional appearance that best suits the salon image.

Outgoing, customer-oriented and passionate about serving customers.

Knowledge or experience in management or similar fields (Beauty, Salon, F&B) is a plus.

Can start immediately  Responsibilities Provide quality Management and Administrative support

Oversee an efficient and effective day to day operations of the branch or outlet

Coach and develop colleagues to ensure standards are being maintained

Assist in the development strategy plans

Assist Managers complete daily tasks (implementing new policies)

Understand each department's daily processes and goals

Participate in company's strategic planning

Assist Manager in evaluating performance (writing reports and data)

Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback

Implement and Improve customers retention measures

Attract customers by answering product and service questions

Ensuring a clean and safe working environment

Qualifications & Requirements Bachelor’s Degree in any field

Strong verbal and written communication skills

Customer-Oriented or Passionate about serving customers

Knowledge or experience in management or relevant similar field is a plus