Multimedia Department Manager - Customer Training Center M/F

Your tasks

• Manage activity and training for Multimedia teams
• Recruit, qualify, and supervise department personnel
• Guarantee the techno-economic performance of Multimedia activities and contribute to that of the Customer Training Center within its scope of responsibility
• Develop and drive GPEC (Strategic Workforce Planning) to increase the maturity of these teams, adapt skill and training needs to the evolution of the profession, and increase short and long-term activity performance
• Build and manage load-capacity adequacy, at least on the PMT Horizon and on a daily basis
• Build and drive digital business roadmaps (Mixed Reality, IA, .) to keep the Customer Training Center at the market's state-of-the-art in Maintenance Training
• Build and drive the progress plan for their sector and contribute to that of the department
• Participate in defining pedagogical means and media instruction for the center
• Produce, validate, distribute, maintain, update, and archive instruction systems and pedagogical aids for CFM training centers in France, India, China, and USA, and within the scope of responsibility of the Multimedia profession
• Support India/China training centers in the implementation of instruction means, and ensure an availability rate
• Support the Training Center in anticipation, capture, monitoring, Knowledge Management, and permanent resolution of all digital, multimedia, network, and IT issues in classrooms or workshops
• Manage, within their scope of activity, our service providers, the deployment of innovative tools, and partner relations
• Guarantee and manage:

http://a. the availability of digital models b. compliance with standards and specifications for instruction system production c. digital pedagogical aids (video, animation, ..) necessary for the design/production of instruction systems d. tools useful for managing Client training, including LMS

• Ensure:

a. the preparation/management of the center's activity budget (Operating Expenses, Investments, Outsourcing, purchases), coordinated with the Center Manager http://b. the representation of the center in its field of activity c. support for CFM training center business tools http://d. technical monitoring and tool benchmarking

Requirements

To carry out your mission, you must have good experience and skills in Multimedia professions and the development of customer-oriented digital solutions. A culture/knowledge of Information Systems in the broad sense and in communication would be a real plus for this position.

Good interpersonal skills, strong autonomy, increased listening capacity, strong adaptability/agility, good organizational skills, and rigor are required.

A sense of customer service, a unifying spirit, and an ability to engage others will be major assets.

A taste for innovation and creativity are essential to succeed in this position.

Given the company's international environment, your English must be perfectly mastered. Experience with teaching tools and methods, as well as a basic knowledge of reactor operation, would be a plus.

This position is compatible with a first experience in team management, provided that the candidate has previous experience at least in project management or transverse management, in a multidisciplinary and complex environment.