Engine Customer Support Engineer M/F

About the company

Within Service Support, we offer you the opportunity to participate in the development and sustainability of our Engine Customer Support competency hub to support the growth of our activities in the field of Aeronautical maintenance and assistance to airlines and repair shops.

Your tasks

In this context, we are looking for an Engine Customer Support Engineer.

In this role, you will work with the engine manufacturer's customers (Airlines, Repair Shops) to provide answers regarding:

• maintenance,
• serviceability and repairability levels,
• technical documentation,
• tooling.

You will be able to rely on the advice of experts in various fields (Design Offices, Materials Laboratory, Repair Experts, etc.) as well as on the history of previously handled questions recorded in the archive databases.

For each question handled, the pilot is the preferred interface for the various stakeholders and is responsible for ensuring compliance with the deadlines requested by customers.

Requirements

With a Master's degree (BAC+5) primarily in mechanics or maintenance, you have a good knowledge of Turbomachine. A first experience in a design office and/or in customer support/maintenance of aeronautical engines is a plus. Proficiency in English is imperative.

This position also requires a great deal of rigor and organization.

Other

As such, you will be integrated into an Engine Customer Support team, located in Melun Villaroche. The team is divided into 4 main competency hubs (LEAP, CFM56 Compressor, CFM56 Turbine, High Power Engines).