Head of Civil Engines Technical Support - LEAP Low Pressure Turbine (M/F)

Safran is an international high-technology group operating in the fields of aeronautics (propulsion, equipment, and interiors), space, and defense. Its mission: to contribute sustainably to a safer world, where air transport becomes increasingly environmentally friendly, more comfortable, and more accessible. Located on all continents, the Group employs 110,000 employees for a turnover of 31.3 billion euros in 2025, and holds, alone or in partnership, leading global or European positions in its markets.

Safran is the 2nd company in the aeronautics and defense sector in TIME magazine's "World's Best Companies 2025" ranking.

Safran Aircraft Engines designs, produces, and markets, alone or in cooperation, civil and military aeronautical engines with the highest levels of performance, reliability, and environmental respect. The company is notably, through CFM International*, the world leader in propulsion for short and medium-haul commercial aircraft.

• CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace.

Because we are convinced that every talent counts, we value and encourage applications from people with disabilities for our job opportunities.

Mission Description Within Safran Aircraft Engines, the Support and Services Engineering Department's mission is to ensure customer satisfaction and activity profitability through technical expertise. It thus includes a plurality of professions that manage customer relations, monitor the behavior of products in service, and develop corrective actions to optimize the operating cost of more than 20,000 engines. It ensures support for customer operations by relying on representatives at airlines and in maintenance workshops. Its ambition is to be recognized by customers for its technical expertise and support tailored to their operational needs.

Are you looking for a technical position in direct contact with Airlines and maintenance workshops?

If you are comfortable with English, have a customer-oriented mindset, and are not afraid of technical challenges, join our teams!

Which products? Safran Aircraft Engines designs, produces, and markets through CFM International the civil engines CFM56 (A320, B737), LEAP (A320neo, B737MAX), and GE90/GP7200 (B777, A380)!

The proposed position is that of Technical Support Team Leader for civil engines, covering the Low Pressure Turbine module scope on LEAP engines.

The main missions of the position are:

• Perform hierarchical Management of team members (HR calendar, training, skills management, career coaching...)
• Plan team deliverables towards our interfaces, ensure load/capacity adequacy, and meet our commitments

o Ensure Customer support, notably through mastering the flow of Customer questions and performing dedicated communications as needed

o Capitalize on fleet experience to improve the reliability of our engines

o Update technical documentation (Engine Shop Manual/Aircraft Maintenance Manual) so that operators have the necessary documents to use our products according to the latest CFM recommendations

• Contribute to the department's progress plan, notably by supporting Knowledge Management and deploying tools resulting from the sector's digitalization activities
• Ensure the harmonization of our processes with our partners (General Electric, ...) to provide homogeneous support to our customers

Additional description:

The Technical Support Team Leader is in permanent contact with numerous interfaces: customers and CFM customer teams, design and repair offices, materials laboratories, quality management, tooling, technical documentation teams...