Sales Executive – Hybrid Customer Service & Call Centre (High-Performance Sales & Client Experience)
Position Summary
The role combines:
Customer Service Sales
Inbound & Outbound Call Centre Sales
Lead Conversion
Client Retention
After-Sales Relationship Management
The team operates on a rotating system:
One team handles walk-in customers and showroom/customer service
The other team handles calls, WhatsApp, quotations, and online leads
Teams rotate daily to build versatility, fairness, and full business understanding.
This role is designed for people who can:
Sell aggressively but professionally
Respond fast
Build long-term client relationships
Follow systems and KPIs strictly
Thrive in a performance-driven environment
Core Responsibilities
- Customer Service & Showroom Sales
Welcome and assist walk-in customers professionally
Understand customer needs and recommend suitable products/services
Prepare accurate quotations and invoices
Upsell and cross-sell products
Ensure fast response and smooth customer experience
Maintain showroom cleanliness, product displays, and professionalism
Follow up open quotations until closure
- Call Centre & Online Sales
Handle inbound calls, WhatsApp, emails, and online inquiries promptly
Convert inquiries into quotations and sales orders
Conduct outbound follow-up calls on pending quotations
Follow up lost quotations and identify reasons for loss
Re-engage dormant customers
Maintain excellent response times during working hours and assigned after-hours shifts
- Customer Relationship Management
Build long-term relationships with clients
Ensure repeat business from acquired customers
Resolve customer complaints professionally and quickly
Maintain customer records accurately in the CRM/system
Follow up deliveries and customer satisfaction after sales
- Sales Performance & Targets
Achieve individual and team sales targets
Maintain high quotation-to-order conversion rates
Increase customer acquisition and retention
Reduce cancellations and order errors
Participate actively in promotions and campaigns