ASSISTANT ADV FRANCE EXPORT M/F (M/F)

We are looking for an EXPORT sales administration assistant for a temporary mission for our client, a manufacturer of cutting tools.

Ensure the processing of commercial files (customer orders) from sale to delivery, and customer relationship management. Be the primary contact for customers Be responsible for the logistical and administrative management of orders Be in charge of drafting invoices and all documents that may be necessary for accounting. WORKING RELATIONSHIPS (internal & external):

• Be in interface with operational staff, sales representatives, customers, and support functions

Report activities to the line manager Communicate with headquarters to coordinate prices or delivery to support customers Be the primary contact and referent for marketing/sales/purchasing (SCM) teams Be in external interface with service providers.

DESCRIPTION OF SUSTAINABLE AND SIGNIFICANT ACTIVITIES:

• Ensure the administrative follow-up of customer orders through all channels (email, telephone) and process them electronically until completion
• Perform order entries

• Ensure the follow-up of price offers sent
• Communicate actively with customers (via email, telephone, Chat, SMS, social networks, etc.)
• Identify customer needs by customer type and by region/country,

• Manage invoicing and administrative tasks of the sales department
• Process returns and credit notes
• Communicate with the warehouse, the Supply Chain, or management to handle customer complaints

• Resolve any disputes related to poor shipping conditions or delivery delays
• Prospect and enrich the customer database with the information collected,

• Ensure the administrative and financial follow-up (payments, delays, etc.) of customers.
• Manage invoicing and administrative tasks of the sales department
• Prepare customs documents

See more The profile sought BAC+2 or equivalent (BTS, DUT) English is imperative Mastery of Excel Be versatile, methodical, and rigorous

Be responsible for the compliance of all assigned tasks

Be responsible for the processing of commercial files (customer orders) from sale to delivery, and customer relationship management.

Be responsible for the quality of deliverables provided and compliance with deadlines

Be responsible for processing inquiries and complaints within the specified timeframes.

Hours: Remuneration: €2,300.00 per month

From Monday to Friday Hours 11:00 AM - 7:00 PM