Sales Coordinator

We are looking for a Sales Coordinator – International & Online Sales to support and grow Sacred Cacao's international and online sales channels. Sales Coordinator will work closely with the Sales Manager to develop sales opportunities, manage customer relationships, coordinate sales activities, and monitor performance across international and online channels. The ideal candidate is commercially minded, proactive, highly organized, and confident in communicating with customers and business partners.

Job Description

1. International Sales

• Identify and develop potential international customers, distributors, importers, and business opportunities.
• Manage and follow up with existing and potential international customers.
• Handle sales inquiries, quotations, negotiations, orders, and follow-ups.
• Maintain regular communication with international customers and distributors.
• Prepare quotations, price lists, proposals, and other sales materials.
• Coordinate export orders and customer requirements with internal teams.
• Maintain an updated international sales pipeline and customer database.
• Monitor international sales performance and identify opportunities for growth.

1. Online Sales

• Coordinate daily sales activities across the website, Shopee, Tokopedia, GoFood, GrabFood, and other online channels.
• Monitor online sales, orders, conversion, promotions, and platform performance.
• Develop initiatives to improve online sales and customer conversion.
• Coordinate online promotions and sales campaigns.
• Work closely with Marketing on digital campaigns and promotional activities.
• Monitor stock availability and coordinate order fulfillment with the relevant teams.
• Ensure customer inquiries and order-related issues are followed up promptly.

1. Sales Coordination & Performance

• Support the Sales Manager in developing and implementing sales strategies.
• Monitor sales targets, sales pipeline, and account performance.
• Prepare regular sales reports, forecasts, and performance updates.
• Identify sales opportunities and recommend initiatives to improve revenue.
• Coordinate with Marketing, Retail, Operations, and Finance when required.
• Ensure timely follow-up on sales activities and action points.
• Support sales projects and initiatives as assigned by the Sales Manager.

1. Key Performance Indicators

• International sales revenue and growth
• Online sales revenue and growth
• New international customers / distributors
• International sales pipeline development
• Sales conversion and follow-up effectiveness
• Achievement of assigned sales targets
• Existing account development
• Accuracy and timeliness of sales reporting
• Customer response and service
• Sales activity and execution

Requirements

• Minimum 2–3 years of experience in sales, business development, account management, or sales coordination.
• Experience in international sales, export, e-commerce, FMCG, food & beverage, or consumer products is an advantage.
• Good command of English, both written and spoken.
• Strong communication and negotiation skills.
• Commercially minded with a strong focus on achieving results.
• Strong follow-up and relationship-building skills.
• Organized and able to manage multiple accounts and priorities.
• Comfortable working with sales targets, reports, and commercial data.
• Proactive, independent, and solution-oriented.
• Able to work effectively across different departments.
• Strong interest in developing within a growing sales organization.