Aeronautical Product Support Technician (M/F)

Job Description:

Under the authority of the Program Manager, the Customer support M/F ensures a constant interface role between existing contracted customers and Production or support services primarily.

Thus, they are notably responsible for ensuring the feasibility of customer requests, ensuring their proper execution and billing, all within the defined contractual framework.

Your main missions will be: Constant interface with the customer, notably ahead of maintenance projects (available slots, downtime dates, industrial capacity); Managing ad hoc or contractual customer requests; Ensuring regular meetings; Preparing program framework meetings; Ensuring the formalization of quotes and billing; Providing contractual deliverables during the contract period; Handling any disputes between the customer and Production; Managing contracts administratively and economically; Ensuring the monitoring of financial indicators; Making requests for quotes and billing for equipment for workshop activities and non-hangar services.

Profile Description:

Training/Qualification: You hold a Bac +5 or equivalent in a customer support function within the industrial sector.

You have significant experience (at least 7 years) in the aeronautical field.

Technical Skills: Knowledge of the aeronautical environment; Proficiency in IT tools; Excellent customer service sense; Ease in written and oral communication, as well as in your management of priorities and deadlines; Indispensable mastery of professional English.

Associated Aptitudes: You are recognized for your sense of responsibility, your autonomy, and your interpersonal skills; You demonstrate diplomacy, organization, and discretion.

Salary Benefits: CSE benefits, 13th month, RTT, Transport allowance, Profit-sharing bonus, Mutual insurance, Health protection, CET, Restaurant vouchers, Incentive bonus.