Service Manager (m/f/d) (Head of Customer Service (technical))

What is being sought:

For a technically demanding and globally active company, we are looking for an experienced leader as a Service Manager (m/f/d).

You will take over the functional and disciplinary leadership of the technical service area, continuously develop it, and ensure that technical quality, customer satisfaction, and economic thinking are successfully combined.

Your tasks:

• Leadership and further development of service technicians as well as the service inside sales
• Continuous optimization of processes, structures, and workflows
• Ensuring a high quality and service standard
• Sustainable strengthening of customer satisfaction and customer loyalty
• Solution-oriented management of complex technical issues
• Close cooperation with all relevant specialist departments
• Strengthening team cohesion and promoting a trusting, appreciative cooperation with a common claim to quality and performance
• Independent making and representing of decisions
• Active and entrepreneurial further development of the service area
• If necessary, personal presence at customers and service assignments worldwide

What do you bring with you?

• Further training as a Techniker (m/f/d) or a completed technical degree
• Several years of professional experience as well as several years of leadership experience
• Ideally experience in technical service, customer service, or after-sales, preferably in mechanical and plant engineering
• Very good technical understanding and high quality standards
• Strong customer and service orientation
• Entrepreneurial thinking and acting
• Solution-oriented, independent, and decisive way of working
• High conflict competence, resilience, and personal sovereignty
• Much empathy, communication strength, and a binding appearance
• High adaptability and communication strength
• Very good English skills as well as willingness for worldwide business trips

What distinguishes you?

You combine leadership strength with empathy, technical competence, and entrepreneurial thinking. You also address difficult topics openly, make clear decisions, and stand behind them.

In doing so, you know how to bring different personalities along, build trust, and at the same time model a high standard of quality and performance.

Do you want to take on responsibility, shape, and sustainably develop a technical service area? Then we look forward to getting to know you.

We from s&w

are a North German family business. Our goal is to find the right company for you as an applicant quickly and easily every day. Try it out.

Additional information: Requirements for the applicant: Advanced knowledge: Maschinentechnik Expert knowledge: Beschwerdemanagement, Reklamationsbearbeitung, Qualitätsmanagement, Kundendienst, Kundenberatung, -betreuung