Business Process Excellence (BPE) Specialist – Air Freight

About the Role We are looking for a Business Process Excellence (BPE) Specialist to drive process consistency and improvement for our air freight operations across Singapore. The immediate priorities include developing operational processes for the Singapore air freight hub and supporting the implementation of CargoWise. Key Responsibilities / 主要职责 Review air freight workflows, documentation and operational practices across Singapore stations; identify gaps and develop practical improvements.

Implement and monitor compliance with standard operating procedures (SOPs), policies and operational requirements.

Translate operational needs into clear process and system requirements; prepare and follow up on change requests with regional and headquarters teams.

Support CargoWise implementation and system enhancements, including process mapping, user acceptance testing (UAT), issue tracking, training and rollout.

Coach front-line teams on SOPs and system use, and communicate process or system changes clearly.

Coordinate with Operations, Product, regional BPE and Technology teams to resolve process and system issues.

Support process and system readiness for new air freight operations or station launches in Singapore.

Monitor process compliance, system adoption and relevant operational KPIs; provide regular updates and escalate unresolved issues.

Requirements / 任职要求 At least 3 years of experience in air freight or freight forwarding operations , with a good understanding of operational workflows and related documentation.

Hands-on experience using CargoWise , together with experience in process improvement, SOP implementation or operational system rollout.

Able to identify operational issues, document requirements and work with different teams to implement solutions.

Experience in UAT, change requests or front-line training is an advantage.

Good written and spoken English and Mandarin . Mandarin is required for regular communication with China headquarters on air freight processes, system requirements and SOP updates.

Strong coordination skills, attention to detail and the ability to follow issues through to resolution.