Airfreight Operations Manager

Your tasks

Core Job Responsibilities

• Operations & Shipment Management: Oversee end-to-end import, export, transshipment, cross-dock, and consolidation air shipments.
• Manage booking, cargo collection, routing, and final delivery coordination with airlines and ground handlers.

• Resolve delays, cargo damage, and operational escalations.
• Documentation & Regulatory Compliance: Ensure error-free execution of Master Air Waybills (MAWB) and House Air Waybills (HAWB).

• Maintain compliance with Singapore customs procedures, TradeNet permit declarations, IATA Dangerous Goods Regulations (DGR), and Regulated Air Cargo Agent Regime (RCAR)
• Commercial & Procurement: Negotiate spot rates, block space agreements (BSAs), and allocations with commercial airlines.

• Manage department Profit & Loss(P&L), gross margins, and cost optimization.
• Support business development.

• Team Leadership: Supervise, mentor, and train air operations and documentation staff.
• Track Key Performance Indicators(KPIs) such as on-time performance (OTIF), chargeable weight growth, and zero-error customs compliance

Requirements

Requirements & Qualifications

• Experience: 3 to 10 years of progressive experience in air freight operations, freight forwarding, or logistics management.
• Technical Skills: Proficiency in industry systems like CargoWise, CCN (Community Network), and TradeNet.

• Certifications: IATA or Dangerous Goods Regulations (DGR) certification is strongly preferred.
• Fluency in spoken and written English. Fluency in spoken and written Mandarin is required to liaise with Mandarin-speaking regional clients, overseas vendors, and internal stakeholders.