Customer Service Specialist

We are looking for an experienced Customer Service Representative to join our chat support team. The ideal candidate will be responsible for responding to customer inquiries, resolving issues efficiently, and ensuring a high-quality customer experience through live chat channels. Key Responsibilities: Respond to customer inquiries via chat and Calls in a timely and professional manner Resolve customer issues and complaints effectively Maintain accurate records of customer interactions Meet quality and performance targets (response time, satisfaction score, etc.) Escalate complex issues to the appropriate department when needed Stay updated on company products/services to provide accurate information

What We Offer: Starting salary of 10,000 EGP Monthly KPIs social insurance Growth & career development opportunities Flexible working hours / shifts 6 working days 1 day off rotational

✅ 2+ years of experience in customer service (chat) at a reputable company ✅ Age 28 and above ✅ Strong written communication skills ✅ Ability to multitask and work under pressure ✅ located in 6th october is preferred