Shift Leader Reservations (m/f/d)

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

are you a pro when it comes to planning and the magic behind the scenes? Do you believe that your workplace should be a place with character and soul, where new ideas come to life? Then you are the missing olive in our martini, the missing melody in our music and the heartbeat of our Rubyverse.

We are a strongly growing hospitality group with existing hotels and workspaces in the most exciting locations in Europe and many other projects under construction. We are forging new paths with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Our Corporate Office on the beautiful island of Malta, together with the teams in München, bundles all Front Office, Marketing and Revenue activities outsourced from the hotels. The central Reservations department is responsible for processing booking inquiries as well as incoming payments for room reservations for all our hotel locations.

Join us and make it your own story

With us, you are guaranteed never to be bored, because you:

support your team in daily reservation tasks and maintain a sovereign grip on inquiries, no-shows, cancellations and special cases

ensure quality in the booking system, control payments and invoices and keep our booking guidelines up to date

lead the shift with an overview, distribute tasks smartly and bring clarity to a dynamic daily business

are an appreciated contact person for Team Members, guests, corporate clients and OTAs and take over complex inquiries and guest feedback

accompany inductions, give training and feedback and thus promote knowledge, motivation, team spirit and further development

analyze reports and forecasts, recognize patterns and thus improve our processes and systems according to our Lean Luxury principle

ensure a professional and at the same time warm Guest Journey via all communication channels

actively participate in shaping projects, conduct interviews and accompany the professional development of your team members

We have already been waiting for you, because you:

have completed vocational training in the hotel or gastronomy industry

have gained several years of experience in hotel reservations or guest service and have already led teams professionally

impress with your professional, warm manner and find the right tone in every situation

think analytically, work in a structured manner and value quality and accuracy – in yourself and in the team

recognize potential, promote your team with enthusiasm and enjoy sharing knowledge

feel at home in digital tools, MS Office and PMS systems are part of your everyday life

are well-versed in hotel expertise, policies and processes and use them confidently

speak fluent German and have good English skills

What's in for you? So we groove:

Ruby, Ruby, Ruby

Your style, your laugh, your ideas – Bring your personality to work. Maybe with a new tattoo, piercing or a new hair color?

We prefer to connect using "du" - let us introduce: Michael, founder of Ruby

Better together – at work, at team events or just because it's Monday 😉

'Cause I'm having a good time

Less work, same money – Full-time for us means 35 hours and every hour counts

From city lights to island vibes - our relocation service makes your start in Malta stress-free

LEGEN…wait for it…DARY Staff Rates – for you and your travel buddy

Money, Money, Money

Sharing is caring - with our opening bonus, your account grows along with Ruby

No matter how you get to work – there is a mobility allowance on top

Ain't no mountain high enough

Level up your game - with training, coaching and mentoring you have the chance to grow beyond yourself just as much as Ruby grows

Innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it

Where have you been so long?

Whether you are fulfilling cocktail dreams as a bartender, providing that certain something with your creativity or are a pro when it comes to planning and the magic behind the scenes - at Ruby, you will surely find your place soon. We are constantly looking for extraordinary characters and passionate team players.

Instead of looking for perfect resumes, we place much more value on great personalities who help us shape hotels and workspaces with heart and soul. Whatever your passion is: Come to us and write your own story with Ruby.

Diversity, Equity & Inclusion

We believe that... ...you can love whoever you want ...you should decide for yourself which pronouns you want to be addressed with ...you can be proud of your origin and culture ...you don't have to justify your religion or worldview ...you are good just as you are and make our team and Ruby's diversity unique

We cannot do this: Isms Racism, sexism, heterosexism, antisemitism and all other similar isms will not be tolerated by us.

If you want to know what to expect, then listen to the story of Paul from the marketing team. You can find even more Ruby Stories here:

www.ruby-hotels.com/stories

Get to know our People & Culture Team

Any questions about our pitch? Then contact us at jobs@ruby-hotels.com or +49 89 125 095 220.

Your Ruby Recruitment Team