Operations Advisor - Supply Point Administration (SPA)

About the company

We have an exciting opportunity for an Operations Advisor to join our SPA Team at Ruby Energy in Fleetwood. This is a varied, detail-focused role in which you will help onboard new customers, process contracts and maintain accurate customer and industry data.

Who are we? At Ruby Energy, we are more than energy suppliers; we champion the progress of small and medium-sized businesses. Since 2002, we have built our expertise in commercial utilities and customer service, providing tailored energy solutions that combine innovation, flexibility and dependable support. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we serve businesses across the UK.

Your tasks

Working closely with colleagues across the business and relevant third parties, you will make sure information is complete, accurate and processed efficiently. You will also support industry and metering queries, customer agreements and wider administrative activity that helps deliver a smooth customer journey.

What you’ll do

• Onboard new customers, ensuring their details are processed accurately and efficiently.
• Process and sense-check contracts received from internal departments and third parties.

• Analyse, maintain and update customer and industry data, resolving discrepancies where appropriate.
• Manage industry data and flows and support metering and departmental queries.

• Complete data collection and administrative tasks promptly and accurately.
• Implement change-of-tenancy and retention customer agreements.

• Maintain accurate information across the full Microsoft Office suite and relevant internal systems.
• Work collaboratively with the SPA Team and colleagues across the wider business.

• Identify opportunities to improve processes, data quality and the customer experience.
• Handle customer and business information confidentially and in line with data protection requirements.

Requirements

What you’ll bring

• Strong administration skills and confidence working with detailed information.
• Proven numerical and analytical ability.

• Good working knowledge of Microsoft Office.
• Excellent attention to detail and the ability to work accurately at pace.

• Strong written and verbal communication skills.
• A well-organised approach, with the ability to prioritise tasks in a busy environment.

• A collaborative approach and the ability to build effective working relationships across departments.
• A high level of discretion and an understanding of confidentiality.

• Flexibility, curiosity and a willingness to learn.

Experience in the energy or utilities sector, or in a contract-processing, customer-onboarding or data-administration role, would be an advantage, but it is not essential.

How you’ll work

• You are committed to your professional development.
• You take pride in getting the details right.

• You look for practical ways to improve how work is done.
• You care about delivering a positive customer experience.

• You remain organised and effective in a fast-paced environment.

What we offer

• Monday to Friday working hours, with no weekend work and early-finish Fridays.
• Buy and Sell Annual Leave Scheme.

• Company pension.
• Referral Programme.

• Free onsite parking.
• Employee Assistance Programme and access to the Employee Health Scheme.

• Career development and opportunities to broaden your knowledge across different departments.
• Employee recognition incentives.

• Company events and monthly dress-down days.
• Tea and coffee facilities and an on-site canteen.

• Local discounts and benefits.

• Free parking
• On-site parking

How to apply

What you need to do now If you would love to join us as an Operations Advisor within our SPA Team, apply today. Be part of our bright future and chat to Ruby!