Service Quality Control Freelance
Description
- Interact with inquiry channels (via WhatsApp, live chat, and phone calls) to evaluate the end-to-end prospective student experience.
- Evaluate service, response times, and standard product information delivery across various channels.
- Assess how consultation, pricing, and enrollment procedures are presented to prospective clients.
- Complete brief, structured evaluation forms and submit call/chat records after each interaction.
- Help identify service gaps and ensure digital communication aligns with standards.
Requirements
- Experience as ops support or product-related is a plus.
- Experiences as Customer Experience Executive or Analyst / Customer Success Associate or Executive / Service Quality
- Has a growth mindset and good ownership
- Solid understanding of business metrics and KPIs.
- Strong project-management, interpersonal, and communication skills
Skills: Call Center, Microsoft Office, Problem Solving, Help Desk, Teamwork, Communication Skills, Customer Service, Microsoft Word, Customer Support, Customer Relationship Management