Field Service Manager (Semiconductor Equipment)

Your tasks

About the role Lead the Field Service team that installs, qualifies, maintains and repairs semiconductor test equipment for customers worldwide.

• People: Lead, coach and develop Field Service Engineers and Site Leads, and manage performance, engagement, succession and staffing
• Customer support: Oversee installation, qualification, maintenance and repair, act as the escalation point for critical issues, and keep customers satisfied
• Operations: Track service KPIs (response time, uptime, MTTR, customer satisfaction, productivity), drive root cause analysis and corrective actions, and improve standard work and reporting
• Resource and projects: Plan manpower, schedules, travel and on-call support across sites and regions, and support new product introductions and customer ramp-ups with Engineering, Applications, Manufacturing and Quality
• Business: Manage the service budget and costs, support forecasting and headcount planning, and identify service revenue and cost optimisation opportunities
• Safety and compliance: Promote a strong safety culture, keep certifications and training current, and lead safety investigations

Requirements

• Bachelor’s degree in Electrical, Electronics, Mechanical, Mechatronics Engineering or related
• 8-10 years in semiconductor equipment, automation, capital equipment or field service operations
• 3-5 years leading technical service teams
• Strong knowledge of equipment installation, troubleshooting, maintenance and customer support
• Experience managing global customers and multi-site teams
• Strong leadership, communication, stakeholder management and problem-solving skills
• Experience in KPI management, resource planning and continuous improvement
• Willing to travel internationally as required

How to apply

For interested applicants, kindly send your resume in Word/PDF format to include the following in your resume including:

1. Current Salary

1. Expected Salary

1. Availability

1. Reason for leaving

NGUYEN THI DOAN | R23116355 RRecruiter Pte. Ltd. | 18C9514

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