Customer service representative - Chat Email

Only CVs in English will be considered

This is an in-office position, full time 40 hours a week. Schedule: 8am - 5pm Eastern time (New York)

We're looking for an experienced Customer Service Rep to work with our client who is the leading children's books company in the world. We are interested in individuals who are responsible, have a positive attitude, and have good written English. You'll gain first hand experience with a growing BPO and leading international company. There are opportunities to grow as we promote from within our team.

Responsibilities:

• Respond to customer emails, chats
• Make proper notes in the CRM / helpdesk software
• Follow company procedures
• Escalate tickets as needed

Requirements:

• B2+ or higher English (written and verbal)
• At least 1 year with customer service experience
• Can follow a process and meet targets

Preferred:

• Experience with Zendesk.

-Requerimientos-

• Educación mínima: Educación Básica Secundaria
• 1 año de experiencia
• Idiomas: Inglés
• Edad: A partir de 18 años
• Conocimientos: Capacidad de asesorar, Relaciones con clientes, Servicio al cliente, Zendesk, Atención al cliente
• Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante