Receptionist (M/F)

Join the Roz Marine adventure!

Open since 2023, Roz Marine Thalasso & Spa is experiencing continuous growth, driven by the excellence of its teams and the high standards of a 4-star clientele. Located in an exceptional natural setting facing the 7 islands archipelago, our thalasso—with 91 4* category rooms including 20 suites, a 2500m² Thalassotherapy area, and two dining hubs—embodies well-being, rigor, and passion. Today, we are looking for new talents to enrich our team, perhaps you!

Mission The Receptionist is the primary point of contact for guests. He/She ensures the telephone and physical welcome of guests. He/She ensures follow-up with guests upon arrival (presentation of the establishment), during the stay (various information), and upon departure (guest satisfaction). He/She participates in the presentation, sale, and billing of the establishment's services.

Main Activities Under the responsibility of the Directrice d'hébergement, your activities are:

• Ensure the telephone and physical welcome of guests
• Register the arrival of guests, present the establishment, and hand over keys
• Process guest payments
• Manage a cash register and close it at the end of the shift
• Provide concierge services
• Inform guests throughout their stay about both internal and external establishment information
• Promote other services
• Ensure upselling
• Take guest feedback into consideration
• Manage conflict with professionalism
• Coordinate information within the reception and/or other departments
• Personalize the customer relationship based on their habits
• Be autonomous in the position
• Ensure the security of property and people during your shift
• Be versatile within the establishment
• Manage the guest's departure
• Encourage the guest to make a new reservation and/or promote the establishment

Soft Skills

• You are truly the showcase of the establishment. You must have communication adapted to the guest in front of you. You are sociable and enthusiastic by nature.
• You must have a neat and appropriate presentation.
• You must have good written and oral communication. Have a synthesizing mind to report information to your superior.
• You must demonstrate empathy and kindness towards the guest, in order to best satisfy their requirements.
• You demonstrate initiative and responsibility to intervene quickly in all types of situations.
• You are rigorous by nature to facilitate colleagues' work, ensure proper cash management, and ensure the security of property and people.
• You have good stress management and know how to adapt your speech according to the situation.

Hard Skills

• Good command of English is imperative, a second foreign language is desired.
• Good knowledge of IT and hotel software is desired.

What we offer you:

• A new and inspiring work environment, by the seaside
• A complete integration process upon your arrival to find your feet with confidence
• 3 days of weekly rest, including at least 2 consecutive days + 1 free weekend every 3 weeks (because well-being starts with oneself)
• Lunch provided (to save you time and energy)
• Advantageous health insurance
• Unlimited access to our zen area and many employee benefits

If you are ready to invest yourself in a house that values know-how, respect, and humanity, then we look forward to meeting you. Roz Marine Thalasso & Spa - Much more than a place for treatment, a place for living.