Front Office Supervisor - Planet Hollywood Cancún
Machine translation — original language: Spanish.Show original
At Planet Hollywood Cancún, we are looking for a Front Office Supervisor, with experience in Front Office operation and a passion for providing exceptional experiences to our guests. You will be responsible for supervising the daily reception operation, coordinating the team, and ensuring compliance with the service standards established by the company.
Responsibilities:
- Supervise the daily operation of Reception, ensuring agile, cordial, and efficient service.
- Coordinate and follow up on check-in, check-out, room assignment, and guest service processes.
- Supervise and guide the Reception team during operation.
- Attend to and follow up on requests, complaints, and special situations, seeking timely solutions.
- Coordinate with different hotel areas to guarantee correct attention to guest needs.
- Verify compliance with established standards, policies, and procedures.
- Follow up on operational pending tasks, reports, and area logs.
- Support the training and development of the team, promoting a culture of service and teamwork.
Requirements:
- Previous experience as a Front Office Supervisor or in similar positions within the hospitality industry.
- Experience in All Inclusive hotels, preferably.
- Knowledge of Front Office processes and operation.
- Proficiency in TMS and hotel systems.
- Conversational English is indispensable.
- Experience in complaint management and resolution.
- Leadership, communication, and team management skills.
- Excellent service attitude and guest orientation.
- Availability to work rotating shifts.
If you have experience in Front Office, enjoy leading teams, and are passionate about creating memorable experiences for our guests, we want to meet you!
Apply and become part of Planet Hollywood Cancún.
-Requirements-
- Minimum education: Upper secondary education
- General High School 2 years of experience
- Languages: English
- Age: between 25 and 45 years old
- Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, receptionist, recepcionista