Customer Service Representative

Roles & Responsibilities We are hiring a customer service assistant to manage customer queries and complaints. You will need to escalate complaints across a number of communication channels. Responsibilities: ·       Maintaining a positive and professional attitude toward customers at all times. ·       Responding promptly to customer inquiries. ·       Communicating with customers via phone, WhatsApp and email. ·       Acknowledging, resolving customer complaints and strong logical thinking to diagnose and refund. ·       Ensure customer satisfaction and provide professional customer support. ·       Support, communicating and coordinating with colleagues. ·       Assist in monthly FOC, monthly SOA and keep documents in order. ·       Any other duties assign. Requirement: ·      1-2 years experience in customer service with high levels of patience to manage interactions. ·      Proficient in Microsoft Office applications. .      Bilingual in English and Mandarin will be an advantage. .      Good communication and interpersonal skills. ·      A positive, can-do attitude. ·      Responsible, organized and able to work independently. .      5 days work week