front desk agent

Front Desk Customer Service Representative

*Royal Oak Inn Downtown Toronto* 376 Dundas Street East, Toronto, ON

We are looking for a *friendly, professional, and reliable Front Desk Customer Service Representative* to join our team. The successful candidate will be responsible for providing excellent guest service and ensuring a smooth and welcoming experience for all guests.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Complete guest check-in and check-out procedures accurately.
• Handle reservations, cancellations, modifications, and guest inquiries.
• Answer telephone calls and respond to guest requests promptly.
• Process payments and maintain accurate guest accounts.
• Provide information about hotel facilities, services, transportation, and local attractions.
• Respond professionally to guest concerns and resolve service issues whenever possible.
• Maintain accurate records and complete required front-desk reports.
• Communicate effectively with housekeeping and management regarding room status and guest requests.
• Maintain a clean, organized, and professional front-desk area.
• Complete assigned duties during the shift, including building rounds when required.
• For night-shift employees, assist with laundry duties and ensure assigned overnight tasks are completed.
• Prepare and submit shift reports at the end of each shift.
• Follow hotel safety, security, and operating procedures.
• Perform other duties assigned by management.

Qualifications & Experience

• *1 year of front-desk, hotel, hospitality, or customer-service experience preferred.*
• Excellent customer-service and communication skills.
• Professional telephone and in-person communication.
• Basic computer skills and ability to learn hotel PMS systems.
• Strong attention to detail and ability to handle multiple tasks.
• Ability to work independently and as part of a team.
• Reliable, punctual, and professional.
• Ability to remain calm and courteous when dealing with guest concerns.
• Previous hotel front-desk experience is an asset.
• Night-shift, weekend, and holiday availability may be required.

Education

• High school diploma or equivalent preferred.

Pay: From $17.60 per hour

Expected hours: 16.0 ? 40.0 per week

Work Location: In person