Customer Service Manager (m/w/d) – Logistics & Customer Service

Chemistry through intelligent logistics Who we are We are Royal Den Hartogh Logistics, a family-run company with a history dating back to 1920. What once began in the Netherlands has evolved into one of the world's leading logistics service providers. With 2,600 colleagues, 54 locations in 27 countries, and more than 25,000 tank containers worldwide, we are proud to deliver smarter logistics solutions every day for the chemical, gas, dry bulk, and liquid food industries. Your mission As a Customer Service Manager (m/w/d) in the Global Customer Service department, you are the central interface between our international customers, dispatch, and other internal specialist departments. You ensure that worldwide transport orders are processed smoothly, coordinate relevant customs and documentation processes, and, together with the team, ensure a high level of service quality. In doing so, you always keep customer satisfaction, process quality, and economic efficiency in mind. Your tasks

• Support and processing of international customer orders from entry to successful execution
• Coordination and alignment of delivery and transport dates with customers, dispatch, and internal specialist departments
• Ensuring the required transport, export, and customs documentation for international shipments
• Proactive communication in case of deviations as well as handling customer inquiries and complaints
• Ensuring correct order and data maintenance, including information relevant to billing
• Checking and implementing individual customer requirements, e.g., in the areas of dangerous goods, temperature control, or customs specifications
• Close cooperation with various departments to ensure smooth transport processes and high service quality
• Support with administrative and organizational tasks in daily business

What you bring to the role Professional qualifications Completed training in the field of freight forwarding, logistics, or a comparable qualification

At least two years of professional experience in customer service, transport, or a logistics environment

Good written and spoken English skills

Confident handling of IT systems and digital tools

Understanding of logistical processes and interfaces is an advantage

Personal strengths Structured, independent, and reliable way of working

Strong service and customer orientation

Solution-oriented thinking and initiative

Strong communication skills and professional appearance

Team spirit, resilience, and flexibility

Sense of responsibility and organizational skills

Geographical understanding and willingness to travel occasionally What awaits you ✅ A varied and responsible area of responsibility in an international logistics environment ✅ A motivated team with short decision-making paths ✅ Individual onboarding and targeted development opportunities ✅ Modern work equipment and digital processes ✅ The opportunity to actively participate in the improvement of customer and service processes ✅ Attractive perspectives for your professional and personal development With us, you move more than just transports – you move ideas, customer relationships, and your own career. Become part of our team and shape the logistics of tomorrow with us. We look forward to your application!