Executive Housekeeper

We are currently seeking passionate and dynamic guest-focused housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an executive housekeeper, you are responsible for the daily operation of the housekeeping department. You will guide and develop a committed, multicultural team to ensure Rotana standards are met in all areas. The role involves applying the knowledge and standards required to maintain and surpass guests’ highest expectations.

Key responsibilities

• Maintain all hotel guest rooms, public areas, and back-of-house areas, ensuring the highest standards of cleanliness.
• Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with standard operating procedures.
• Supervise the training of all housekeeping team members to ensure successful operations.
• Measure, interpret, and evaluate the department’s working standards.
• Create and maintain good working relationships within the department and with other departments.
• Control all departmental purchases and consistently consider quality and cost.
• Set a personal example through a work philosophy and conduct consistent with the expected level of professionalism.
• Manage and control all operational equipment, linen, and uniforms.
• Set short- and long-term strategies for the department.

Requirements

Education, qualifications, and experience

You should be a college or university graduate with at least three years of previous management experience in the housekeeping department of a hotel or resort. You should be fluent in written and spoken English and have knowledge of Micros Opera, along with administrative, organizational, and computer literacy skills.

Knowledge and competencies

The ideal candidate will be a strong professional with an eye for detail and a passion for high-quality hotelkeeping. You will be a self-motivator who is flexible and creative, able to develop innovative options in the best interests of guests and the hotel. You should also possess the following competencies:

• Understanding the business
• Influencing outcomes
• Planning for business
• Team building
• Valuing diversity
• Leading people
• Adaptability
• Drive for results
• Customer focus
• Managing operations