Automotive Sales Advisor (M/F)

Sprechen Sie Deutsch? Do you speak English?

Rose Passion is, above all, a team of enthusiasts! We sell by correspondence all compatible automotive parts for the models of an iconic German sports car manufacturer. Whether it is to replace a part or undertake a complete restoration of a vehicle, we provide carefully selected parts. Our assets? Quality customer service, a multilingual sales team, fast and worldwide shipping, as well as a complete catalog. As part of our commercial and international development, we are looking for a sales advisor in automotive parts and accessories. If you have good interpersonal skills, excellent knowledge of automotive spare parts, are proactive and rigorous, and master the German language: Contact us!

Your missions:

• Handling requests from international customers by telephone and email (Processing - Analysis - Solution);
• Sales by telephone and email;
• Technical support and advice to customers;
• Complaint management;
• Daily customer loyalty building;
• Conveying a positive and dynamic image of the company;
• Taking customer feedback into account.

Eligibility conditions for the position:

Graduate of a training program in the field of automotive mechanics or automotive warehouse management. Have good interpersonal and commercial skills. Good level in English. Any other language would be a plus. In possession of a Category B Driver's License. Factors that may constitute an advantage for obtaining the position: Having held this type of role. Having professional experience in automotive mechanics. Mastering other language(s) in addition to German and French. Being passionate about mechanics and/or vintage cars.

Required skills: Knowledge:

• Searching for parts on a diagram;
• Deepening knowledge of various products;
• Knowing how to maintain knowledge of range evolutions, training on new technologies and new products;
• Managing complaints and customer disputes;
• Advising and accompanying customers through the purchasing process;
• Respecting deadlines and instructions given by management.

Ability:

• To demonstrate team spirit and interpersonal ease;
• To adapt to different types of interlocutors, depending on their technical level;
• To demonstrate a sense of sales and customer service, knowing how to establish "a climate of trust" with customers;
• To be a good listener and manage stress;
• To be rigorous, organized, and methodical;
• To demonstrate reactivity and proactivity;
• To be proactive in making suggestions;
• To demonstrate punctuality, respect for schedules, and deadlines in processing requests.

Our offer:

• Stable employment (CDI).
• A possibility of rapid hiring.
• Daily professional and personal development.
• Attractive remuneration and working conditions.