After-Sales Service Automation Engineer (M/F)
YOUR MISSION
In a context of business development, we are recruiting an After-Sales Service Automation Engineer. Reporting to the After-Sales Service Manager, you are the technical referent for customers and field teams. Your objective: ensure equipment availability and provide rapid solutions to automation problems encountered.
Your missions:
- Receive and qualify assistance requests
- Remotely diagnose malfunctions on automated equipment
- Support customers in their remote troubleshooting operations
- Ensure incident follow-up until resolution
- Assist After-Sales Service technicians during complex interventions
- Prepare on-site interventions
- Participate in the commissioning of installations (occasionally when necessary - national and international travel)
- Identify recurring failures and propose areas for improvement
YOUR PROFILE
With higher education in automation or industrial maintenance, you have 5 years of experience (excluding internships / work-study) in a similar type of position, particularly in After-Sales Service or technical support.
You have solid skills in industrial PLCs (Siemens TIA Portal, Step7, Schneider, Rockwell...) and mastery of industrial supervision tools (such as WinCC or InTouch). You know how to use fault diagnosis methods on industrial equipment. You have a good command of English (exchange with international customers / partners). You have an excellent sense of analysis and customer service. You know how to be patient and pedagogical to support users. You know how to manage emergency situations calmly and by priority.
WHY APPLY?
You will evolve in an environment where technology is at the heart of projects and where each employee contributes directly to the success of ambitious industrial achievements.
You will particularly appreciate:
- unique projects on highly technical industrial equipment
- a human-sized company benefiting from a solid international reputation
- regular exchanges with renowned industrial customers
- high autonomy in your organization
- real opportunities for advancement