IT Service Manager (m/f/d) (Engineer - Information, Communication Technology)

As part of a direct placement, we are looking for an IT Service Manager (m/f/d) for our client.

Tasks:

• Holistic Service Responsibility: You take responsibility for the lifecycle of Teamcenter, NX, and CAM-related IT services.
• Service Control: You define and monitor SLAs as well as OLAs in close cooperation with the involved teams.
• Incident & Problem Management: You ensure effective support, perform root cause analyses, and initiate preventive measures.
• Release Management: You control the release cycles in coordination with development and the specialist departments.
• Optimization & Budget: You monitor system capacities, plan expansions, and contribute to cost-efficient budget planning.
• Documentation: You create and maintain the relevant process and configuration documentation.

Qualifications:

• You have a completed technical university degree of at least 4 years (e.g., M.Sc. Wirtschaftsinformatik).
• You bring several years of professional experience in the PLM, CAD, or CAM environment as well as sound knowledge of ITIL processes.
• Confident handling of Siemens Teamcenter and NX is a matter of course for you.
• You communicate proficiently in English; French skills are a plus.
• Teamwork skills, a high willingness to learn, as well as resilience and flexibility round off your profile.