service writer - auto repair

Education:

Secondary (high) school graduation certificate. or equivalent experience.

Tasks:

• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Explain the type and cost of services offered.
• Issue receipts and other forms.
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services..
• Receive payments.

Computer and technology knowledge:

• Database software.
• Internet.
• MS Excel.
• MS Outlook.
• MS Windows.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Work under pressure.

Personal suitability:

• Punctuality.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Organized.
• Reliability.
• Team player.

Experience:

1 year to less than 2 years.

Employment terms options:

Day.

Health benefits:

• Dental plan.
• Disability benefits.
• Health care plan.

Financial benefits:

• Group insurance benefits.
• Life insurance.
• Pension plan.

Other benefits:

Parking available.