AI Product Manager [CCP for ICT Professionals]

Location: Singapore Job Type: Full-time / Contract Job Description: The AI Product Manager will lead the development and evolution of a modular business operations platform serving SMEs, associations, and community organisations. The role focuses on identifying practical opportunities to applyAI and digital technologies across recruitment, HR, client/community management, procurement, and operational workflows. Key Responsibilities: ·     Define and maintain the product roadmap, prioritising features based on customer needs, business value, and opportunities for AI-enabled automation. ·     Conduct customer and stakeholder discovery to identify workflow challenges and translate them into product requirements and AI use cases. ·     Define functional requirements, user journeys, acceptance criteria, and expected outcomes for new product andAI-enabled features. ·     Work closely with software engineers, UX designers, and data/AI specialists to design, develop, test, and release product enhancements. ·     Evaluate opportunities to applyAI capabilities such as intelligent recommendations, automation, content generation, information extraction, and decision support. ·     Support testing and validation of AI-enabled features, including usability, output quality, business relevance, and operational effectiveness. ·     Monitor product usage, customer feedback, and relevant product metrics to identify opportunities for continuous improvement. ·     Coordinate product releases and adoption activities to ensure new capabilities are introduced effectively to customers. ·     Contribute to product pricing, packaging, positioning, demonstrations, and go-to-market activities. ·     Support customer-facing and sales teams by providing product expertise during solution discussions and demonstrations. ·     Ensure product development considers appropriate data privacy, security, governance, and responsible AI principles.

Requirements: ·     6–8 years of experience in business development, business transformation, digital solutions, consulting, product-related, or similar customer-facing roles. ·     Strong understanding of business processes and how organisations transition from manual or fragmented workflows to more structured digital solutions. ·     Experience engaging customers and stakeholders to understand business requirements and identify improvement opportunities. ·     Strong interest in developing competencies in product management, AI-enabled solutions, and data-driven product development. ·     Ability to translate business challenges into structured product requirements and practical digital solutions. ·     Strong communication, analytical, stakeholder management, and problem-solving skills. ·     Comfortable working with cross-functional teams including engineering, UX, sales, and business stakeholders. ·     Experience with SaaS, enterprise software, digital transformation, or AI-related projects will be advantageous.

Key Development Areas The role will require structured development in areas including: ·     AI product management and AI use-case identification ·     Product roadmap and lifecycle management ·     Product discovery and requirements definition ·     Data and AI concepts for business applications ·     AI feature testing and evaluation ·     Product analytics and adoption measurement ·     Responsible AI, data privacy, and governance ·     Agile product development and cross-functional delivery