Customer Service Representative

Andocor is a Belgian company active in the field of cardiovascular surgery and anesthesiology. In our facility in Hoogstraten, we produce high-quality heart catheters and cannulae. Thanks to our dedication to scientific research and our pursuit of excellence and quality, Andocor has succeeded in bringing our innovative range of heart catheters and cannulae to the market and selling them worldwide. This success is due to the application of high standards in our production processes, the commitment of highly qualified scientists and production staff, and the close collaboration with the specialists and doctors who ultimately consider Andocor their partner in delivering better patient care. Are you a customer-oriented professional with a hands-on mentality? Then we are looking for you! To strengthen our team, we are looking for a motivated Customer Service Representative who derives energy from providing excellent service.

Your responsibilities: You will process and follow up on customer orders

You will monitor production and stock evolutions and take timely action

Preparing invoices, credit notes, and returns

Administrative follow-up of customer files

Contacting customers regarding outstanding claims

You are customer-oriented and the first point of contact for customers, always providing a professional and friendly service

You are administratively strong and ensure the correct processing and follow-up of customer orders from A to Z

You are communicative and proactively keep customers informed of the status and delivery times of their orders

You are accurate and have an eye for detail, even when working under pressure

You are organizationally strong and know how to set priorities in a dynamic work environment

You are proactive, take initiative, and think along regarding improvements within daily operations

You are a true team player and work smoothly with colleagues from Customer Service, Quality Assurance, Regulatory Affairs, and the warehouse

You have experience with an ERP system, preferably Microsoft Dynamics 365 Business Central

You have a basic knowledge of logistical processes, Incoterms, and payment terms

You have good knowledge of inventory management and closely monitor production and stock evolutions so that shortages are signaled in a timely manner

You are familiar with invoicing, credit notes, returns, and the administrative follow-up of customer files

You are willing to follow up on outstanding customer claims and contact customers regarding this

You support customers in providing certificates and other required documentation

You possess a fluent knowledge of English, both oral and written

You work in a solution-oriented manner and always maintain an overview

Offer A full-time position (4/5 is also possible) within a stable and growing organization

Market-competitive salary supplemented with extra-legal benefits

Professional working environment with room for initiative

Opportunities for further development and training

Working in a collegial and supportive team