Inside Sales Specialist - fluent in Italian and/or Polish

Do you want to be part of establishing Polhus in new European markets – and have a job where no two days are the same? We are currently looking for someone who is passionate about customer relations, speaks fluent English, and additionally Italian and/or Polish. As an Inside Sales Specialist at Polhus in Malmö, you will be part of a tight-knit team that helps each other, has fun at work, and together ensures that every customer gets a truly great experience – from the first call to the completed deal.

Now we are looking for an Inside Sales Specialist for Polhus in Malmö!

This is a permanent, full-time position based at our office in central Malmö.

WHAT DOES POLHUS DO?

Polhus was founded in 2001 and is today one of Europe's leading brands in e-commerce for wood products. We design and sell high-quality saunas, hot tubs, Attefallshus, friggebodar, and wooden houses with a focus on Scandinavian design, quality, and craftsmanship – to private individuals in 11 European markets. Today, we are 20 employees with an office in central Malmö.

Polhus is a stable and profitable company with short decision-making paths and an engaged team. We are focusing more and more on the wellness segment and have the ambition to become Europe's strongest brand in saunas. It is an exciting journey – and you can be a part of it.

Read more about us here

WHAT DOES AN INSIDE SALES SPECIALIST DO WITH US?

As an Inside Sales Specialist at Polhus, you take over when a customer contacts us – via telephone, e-mail, the website, or a request for a quote. You operate from our office in central Malmö and are responsible for your market as the customer's single point of contact throughout the entire customer journey. It is about building trust, guiding the customer forward, and ensuring that a large investment feels secure all the way through.

The customers are almost exclusively private individuals who often make a major investment. Your most important task is to be calm, clear, and reliable, and to proactively help the customer make the right decision.

In this role, it may become relevant to participate in the establishment of new markets through market and competitor analysis, identification of customer groups, as well as coordination of logistics, deliveries, and national product and service adaptations.

Some of your most important tasks:

• handle and administer orders and customer complaints
• respond to incoming customer inquiries via email and telephone calls (so-called leads) as well as systematically process them
• actively seek out potential customers and work towards personal sales targets
• if necessary, translate texts as well as create and process product texts
• contact existing customers for follow-up on the purchasing experience
• Keep the CRM system (HubSpot) updated and correct

WHO ARE YOU?

We are looking for someone who has the ability to create trust and security for a customer making a large investment. You don't need to have the longest resume, but you need to be social, structured, and have sales in you. The most important thing is not that you know the products from day one; you will learn that. The decisive factor is that the customer meets a warm, calm, and trustworthy person who wants to help.

The role requires:

• That you speak and write fluently in English + Italian and/or Polish at a professional level
• We want you to have a good level of Swedish, but the other languages are more important
• Some experience in inside sales, advisory customer service, or B2C sales
• Accustomed to working in, and quick at navigating, several systems simultaneously
• Is structured, meticulous, and maintains calm when things are busy

Experience with CRM systems (preferably HubSpot), e-commerce, or products with longer purchasing processes is meritorious. Interest in houses, gardens, or wellness is a plus.

WHAT DO WE OFFER?

At Polhus, you will get a varied and important role in a stable company with strong growth and an engaged team. You will work in an international environment with colleagues from different backgrounds, in modern premises in central Malmö with good commuting opportunities.

• A key role with own market responsibility and clear career opportunities
• Thorough product training and ongoing sales coaching
• Attractive quarterly bonus – can amount to approx. one month's salary per quarter
• Wellness allowance 3,500 SEK/year and pension contribution 4.5%
• Hybrid work – 1 day per week from home, any day
• Voluntary team activities and a close, social workplace

WELCOME WITH YOUR APPLICATION!

Submit your application today by uploading your CV, or alternatively with your LinkedIn URL. We replace the cover letter with selection questions to ensure a fair and smooth application process.

Selection is ongoing and the position may be filled before the application deadline.

In this recruitment, Polhus collaborates with ROI Rekrytering.

For questions, contact recruitment consultant Lisa Alsterberg at lisa.alsterberg@roirekrytering.se.

EMPLOYMENT TERMS

Employment with: Polhus AB Extent: Full-time, permanent Start: According to agreement Location: Malmö