Customer Service Representative (m/f/d)
Machine translation — original language: German.Show original
At Röchling Medical, we are united by a common goal: improving lives through innovation in the healthcare sector. As a reliable partner to leading pharmaceutical, biotech, and medical technology companies worldwide, we develop customized products and solutions that improve patient care and save lives.
Your Role
- Support, care, and expansion of existing and new customers in close cooperation with the Sales team
- Processing of inquiries and orders
- Preparation and submission of offers, including price calculation
- Creditworthiness checks of new customers before order acceptance
- Participation in the complaint management process
- Participation in process optimizations
- Collaboration in projects
- Participation in customer meetings
Your Profile
- a completed commercial vocational training
- several years of relevant professional experience required
- knowledge and experience in the field of plastic processing or pharmacy / diagnostics / medical technology desirable
- enjoyment of customer contact
- confident appearance and ability to work in a team
- communication and presentation skills, negotiation strength
- business fluent English skills as well as proficient use of common MS-Office programs
Your Benefits
- Occupational Health Management: Your health and well-being are important to us. Therefore, benefit from our diverse health offers such as the company doctor, health prevention, check-ups, fitness offers, and sustainability days
- Jobrad: We offer our employees the opportunity to lease a Jobrad. Our offer also includes e-bikes for everyone who needs a little extra tailwind.
- Catering: Depending on the location, you will find various catering options – from classic canteens to modern concepts like ‘FreshTaste’.
- Corporate Benefits: We offer our employees exclusive discounts and special conditions with numerous brands in the areas of fashion, technology, leisure, and much more.
- Training and Further Education: Our focus is on the continuous development of our team members. We want to ensure that every individual can reach their full potential and therefore offer tailor-made training offers for different positions.
- Flexibility: Where possible, we create a good balance between professional and private life through our flexible working time models.