Technical Specialist RCSC (m/f/d) - Next Generation Sequencing (NGS) (Engineer - Service/Maintenance)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. That drives us to innovate. To continuously advance science and ensure that everyone has access to the healthcare they need today and for generations to come. To create a world where we all have more time with the people we love. That is what defines us at Roche. Start your journey at Roche as a Technical Specialist (m/f/d).

Be the subject matter expert who handles technical inquiries and supports Roche Diagnostics' diagnostic products (NGS), ensuring exceptional service quality and system availability for our global customers.

Your Opportunity As a Technical Specialist in the Regional Customer Support Center, you will:

• Provide technical support: Ensure the availability and quality of Roche Diagnostics' diagnostic products (NGS) for national and international customers.
• Act as an expert: Offer advanced troubleshooting and expert support for complex technical problems related to our sequencing products.
• Handle inquiries: Process telephone and written inquiries from customers and Roche employees in the EMEA-LATAM regions.
• Collaborate on complaints: Record and process complaints in cooperation with country affiliates and global units.
• Conduct training: Perform employee training both in the Customer Support Center and on-site at customer locations.
• Monitor service processes: Monitor service processes to ensure product/system quality and maintain high standards.

Who You Are

• Educational background: Bachelor's degree or higher in electronics, engineering, computer science, or a similar technical field; or completion of vocational training as a mechanic, medical technician, or similar.
• Professional experience: Initial to several years of practical experience in the installation, assembly, repair, and/or testing of electromechanical devices (e.g., from professional practice, working student positions, or internships).
• Technical knowledge: Familiarity with diagnostic products and NGS technologies/workflows.
• Communication skills: Effective communication, data presentation, organization, and prioritization.
• System knowledge: Preferred familiarity with Linux and Windows system administration and networks.
• Willingness to travel: Motivated and flexible to travel to European countries.
• Market knowledge: Understanding of the IVD market and scientific background in genomics and oncology.
• Problem-solving skills: Ability to quickly analyze problems and present appropriate solutions.
• Team player: Enjoy working in an intercultural team and being a reliable contact person for customers and colleagues.
• Language skills: Fluent English. Knowledge of German and/or other European languages is an advantage.

Join us in the Regional Customer Support Center, where we provide technical and application-related customer service for Roche instruments and reagents. Become part of a diverse and passionate team dedicated to delivering exceptional solutions in the field of diagnostics. Apply today to start a fulfilling career at Roche, where your expertise drives the future of health.

So far so good? It can get even better.

We offer you diverse top benefits at our locations. Only together with you can we improve the lives of patients. Your contribution makes Roche unique. That is why we offer extraordinary benefits that support you in shaping your life, your finances, and your health exactly as you want. Find out more here: https://go.roche.com/Kandidaten-Benefits-DE

Application deadline: 24.08.2026 (Application possible as long as the position is advertised)

Application documents – very pragmatic:

We request a current CV from you. No other documents are currently mandatory. Please note before submitting your application that no further documents can be added afterwards.

Apply now – we look forward to it!

Your contact to us! With people. For people.

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Please have a look at our FAQs, you will find them via https://careers.roche.com/global/en/faq.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.