Senior Application Specialist (m/f/d) - Next Generation Sequencing (NGS) (Engineer - Chemical Technology)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

What to expect: The Regional Customer Support Center is responsible for technical and application-related customer service specifically for analysis systems and reagents from the Roche product portfolio. As a Senior Application Specialist (m/f/d), you will be the direct contact person for application-related inquiries from our field service employees and our customers in hospitals, research and private laboratories.

As a Senior Application Specialist, you will have the following tasks:

• You are responsible for the application support of Roche Diagnostics Sequencing products with the goal of ensuring system availability and the quality of results for our national and international customers.
• You inform customers about current development results and resulting product changes.
• You work in the field of Next Generation Sequencing to solve problems and advise our customers.
• You process telephone and written inquiries from customers and Roche employees in EMEA countries.
• In cooperation with country organizations and global units, you record and process complaints.
• You conduct both customer and employee training in the Customer Support Center and at customer sites.
• When solving problems, you also support our local country organizations.
• You monitor our service processes and general product/system quality.

Who you are:

• You have successfully completed a degree in Biology and ideally continued with a doctorate.
• You have at least 3 years of professional experience in a research or service institution in which you acquired in-depth knowledge in the field of Next Generation Sequencing technologies.
• Experience in establishing NGS workflows on various liquid-handling systems is an advantage.
• You are motivated to travel to other European countries, even on short notice.
• You have good knowledge of the IVD market as well as a sound scientific background in the areas of genomics and oncology, as well as in the product and market environment.
• You can analyze problems quickly and present an adequate solution.
• You have already worked in projects and have experience in project management.
• You enjoy working in an intercultural team and are a competent contact person for customers and colleagues.
• You speak fluent English; German skills are an advantage.

Application deadline: 21.08.2026 (Application possible as long as the position is advertised)

So far so good? It can be even better.

We offer you diverse top benefits at our locations. Only together with you can we improve the lives of patients. You make Roche unique with your contribution. That is why we offer extraordinary benefits that support you in shaping your life, your finances and your health as you wish. Find out more here: https://go.roche.com/Kandidaten-Benefits-DE

Application deadline: 21.08.2026 (Application possible as long as the position is advertised)

Application documents – very pragmatically:

We request a current CV from you. No further documents are currently mandatory. Please note before submitting your application that no further documents can be added afterwards.

Apply now – we look forward to it!

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Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.