Senior Credit Controller

Our client is looking for an experienced Credit Controller to join their team based in Wolverhampton. The role is paying between £30-33k and requires 3 days in the office per week.

What you'll do

• Manage a large portfolio of accounts, keeping each debtor ledger accurate
• Work with customers to resolve purchase order or portal issues, arranging meetings where needed to keep transactions running smoothly
• Chase overdue payments by phone, email and letter, keeping clear notes on each account in the credit management system
• Provide copy invoices and statements promptly to customers and internal teams on request
• Work with the sales and invoicing teams, through daily or weekly catch-ups, to resolve customer queries quickly
• Take credit card payments where required, and carry out credit risk analysis and credit checks
• Produce a monthly cash flow forecast for a business unit to support decision-making
• Escalate debts to management where they remain unpaid beyond agreed terms
• Code and allocate cash receipts and credit notes in the finance system, reconciling daily
• Complete fortnightly inter-company transfers and clear unallocated cash and suspense accounts each month

What you'll bring

• Proven credit control experience with a track record of reducing debt
• Ability to communicate effectively and empathetically with customers at all levels
• Strong commercial awareness when negotiating payment terms or handling sensitive accounts
• Natural problem-solving skills and a collaborative approach to complex situations
• Proficiency in Microsoft Excel, plus Word, Teams and SharePoint, and a willingness to learn new systems
• Excellent numeracy for accurate receipt coding, credit note allocation and daily reconciliations
• A polite but persuasive manner when chasing payment by phone or email, without damaging relationships
• Ability to prioritise under tight deadlines and stay calm in a fast-paced environment
• A positive, dependable attitude, as a team player who can also work independently

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates