Cyber Security - IT Service Manager (Global)

My well-established client is expanding its Cyber Security Service Management team and is looking for a lead to own the end-to-end Cyber Security service across the bank's global regions. This role works closely with Cyber teams, regional technology functions and third-party suppliers to drive consistent service performance, governance, reporting and continual improvement across the organisation. About the role: Own Cyber service performance, SLAs, KPIs, service reporting and governance across multiple regions and suppliers Lead cross-regional service reviews, manage operational risks, incidents, dependencies and improvement actions Maintain the Cyber service catalogue and support the transition towards automated reporting through ServiceNow and related platforms Build strong relationships with CISOs, Cyber teams, technology stakeholders and suppliers, translating technical issues into clear management reporting About the requirement: Strong IT Service Management / Cyber Service Management experience within a complex, multi-supplier environment Experience working across global regions and engaging senior/CISO-level stakeholders Strong knowledge of service governance, SLAs, KPIs, reporting and continual service improvement SIAM and Cyber certifications such as CISSP/ CISM/ CRISC are desirable Financial services experience preferred ITIL certification is strongly preferred

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