Customer Service Advisor

About the company

Ready to swap the hard sell for relationship-led customer service?

Robert Walters is recruiting for a Customer Service Specialist to join an established business in Stockport. This is a great opportunity for someone with a background in sales or account management who enjoys building relationships and wants to move into a more customer-focused role, with a commercial edge.

Your tasks

• Build strong customer relationships and deliver an excellent customer experience.
• Handle customer enquiries via phone and email, resolving queries efficiently.
• Process orders and maintain accurate customer records.
• Identify opportunities to upsell and cross-sell where appropriate.
• Work towards team and individual KPIs while maintaining high service standards.

Requirements

• Experience in sales, account management or customer service.
• Strong communication skills and a customer-first mindset.
• A proactive approach to problem-solving and relationship building.
• Comfortable working towards targets, with an eye for commercial opportunities.

What we offer

What's On Offer?

• £26,500-£28,000 salary.
• Potential bonus scheme.
• Monday-Friday working hours.
• Stockport-based office, with the opportunity to work from home on Fridays following training.
• 25 days' annual leave plus bank holidays, pension and additional benefits.

How to apply

Interested? If you enjoy building relationships, looking after customers and spotting opportunities to add value without the hard sell, we'd love to hear from you.

Apply today through Robert Walters.

Other

Customer Service Specialist Stockport | £26,500-£28,000 + Bonus Potential | Hybrid working on a friday following training