Credit Control

• You will be empowered to manage collections across an allocated client portfolio, prioritising by value and age of debt, while collaborating closely with partners and client-facing teams.

• The organisation is committed to training opportunities and knowledge-sharing, ensuring you have access to ongoing support from experienced colleagues and supportive leadership.

What You'll Do:

As a Credit Controller, your day-to-day responsibilities will centre around managing collections for an assigned portfolio of clients. You will be instrumental in agreeing payment plans, escalating overdue accounts when necessary, and collaborating with various internal teams to resolve billing queries. Your analytical skills will be put to use as you monitor aged debt positions, produce regular reporting on debtor status and cash collections, recommend provisions for bad debts, and identify emerging trends or risks within the debtor book. You will also play a key role in setting credit limits for clients, supporting credit checks for new business relationships, ensuring consistent application of payment terms, and contributing ideas for process improvements-especially those involving automation. Success in this role means reducing debtor days, minimising bad debt write-offs, achieving cash collection targets, and delivering accurate reporting-all while maintaining positive relationships with clients and colleagues.

• Manage collections across an allocated client portfolio by prioritising accounts based on value and age of debt to ensure timely payments.

• Agree payment plans with clients and escalate overdue or disputed accounts according to established credit control policies.

• Collaborate with partners and client-facing teams to resolve billing queries efficiently and prevent future disputes.

• Provide cover across the full debtor ledger during periods of absence, ensuring continuity of service within the finance department.

• Monitor the aged debt position regularly and produce comprehensive debtor and cash collection reports for management review.

• Recommend bad debt provisions and write-offs for approval by senior stakeholders based on thorough analysis of the debtor book.

• Identify trends and risks within the debtor portfolio and propose actionable recommendations to mitigate potential issues.

• Set and review client credit limits as well as support credit checks for new clients to maintain robust credit management practices.

• Ensure terms of business and payment terms are applied consistently across all client accounts to uphold organisational standards.

• Contribute to process improvement initiatives by helping enhance credit control policies, processes, systems, including automation tools.

What You'll Bring:

The ideal candidate for the Credit Controller position brings substantial experience managing client portfolios within credit control environments. Your interpersonal skills enable you to negotiate payment plans effectively while maintaining positive relationships with clients. You possess strong analytical abilities demonstrated through regular production of aged debt reports and collections analysis. Proficiency in Excel combined with experience using accounting systems allows you to manage financial data efficiently. Your organisational skills ensure that records are kept meticulously up-to-date while your attention to detail supports accurate reporting. Clear communication is vital; you excel at conveying information professionally both verbally and in writing. Experience working collaboratively within small teams showcases your commitment to knowledge-sharing. Industry-specific experience within professional services is valued but not mandatory; similarly CICM qualifications or familiarity with automated collections software would further strengthen your profile. Above all else, your dependability ensures that you provide reliable cover across the debtor ledger whenever needed.

• Substantial experience in credit control is essential, including proven ability to manage a portfolio of client accounts effectively.

• Your negotiation skills are highly developed, enabling you to agree payment plans confidently with clients as well as senior internal stakeholders.

• Experience producing aged debt reports and collections reporting demonstrates your analytical capabilities within finance functions.

• Proficiency in Excel alongside familiarity with accounting systems ensures you can handle data accurately and efficiently.

• You are well organised with strong attention to detail which supports accurate record-keeping and timely reporting.

• Clear communication skills both written and verbal allow you to interact professionally with clients and colleagues alike.

• Experience working as part of a small team highlights your collaborative approach and willingness to share knowledge.

• Credit control experience within professional services is desirable as it provides valuable industry insight.

• CICM qualification or progress towards it would be advantageous for further professional development.

• Familiarity with automated collections or credit control software is beneficial for supporting process improvements.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates