Client Services Associate - Temp 6 Months
About the company
Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally.
Your tasks
- Handle and resolve client requests efficiently and empathetically
- Communicate clearly with clients and internal partners
- Collaborate across departments to develop tailored solutions
- Maintain accurate records and ensure compliance with regulatory standards
- Contribute to process improvements and special projects
Requirements
- Proven customer service experience, ideally within a call centre or client services environment.
- Experience in administration and complaint handling
- Strong verbal and written communication skills
- Proficiency in Microsoft Office applications
- Proactive, collaborative, and customer-focused mindset
- Interest in learning about financial products and services
- Commitment to continuous improvement and service excellence
How to apply
What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
Other
Client Services Associate - Temp 6 Months Location: Manchester Contract: 6 months Work Setup: Hybrid - 3 days in the office (Tuesday to Thursday); fully onsite during training
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