Temporary Customer Service Representative

About the company

For an international player within the specialized animal health sector, we are looking for a Customer Service Representative for a temporary assignment of six months. You will join a stable, international, and close-knit team where collaboration, involvement, and a good working atmosphere are central. To replace a colleague during a long-term period, they are looking for someone who picks up new information quickly and can work independently on short notice.

Your tasks

Your responsibilities As a Customer Service Representative, you ensure that orders are processed correctly and followed up administratively. You work closely with internal colleagues, the sales team, and various warehouses within Europe.

Your package of tasks includes, among others

• Order processing: you accurately register and process customer orders in the ERP system and follow them up from request to further handling.
• Invoicing and administration: you handle the associated administrative processing and invoicing.
• Complaint handling: you handle inquiries, returns, and complaints and look for suitable solutions. Complex quality issues are passed on to the specialized department.
• Internal communication: you coordinate regularly with colleagues from sales and other internal teams to guarantee correct and smooth processing of orders.
• Follow-up and problem-solving: you take responsibility for your files, identify deviations, and ensure that outstanding matters are followed up in a timely manner.

Requirements

Who are we looking for? We are looking for an accurate and eager-to-learn professional who likes to take responsibility and quickly masters new processes.

In addition, you recognize yourself in the following profile

• You have a bachelor's degree or possess equivalent relevant work experience.
• You preferably have initial experience in customer service, order processing, or an administrative role.
• You work fluently with Microsoft Office and preferably have experience with an ERP system, such as Microsoft Dynamics or a similar package.
• You have a good command of English, both written and oral. This is the working language within the international organization.
• Knowledge of Dutch, German, Spanish, and/or Italian is a plus, but not an absolute requirement.
• You work accurately and structured and have an eye for detail.
• You are proactive, solution-oriented, and stress-resistant.
• You learn quickly, enjoy working independently, and at the same time maintain good cooperation with your colleagues.

Other

The position is primarily administrative and process-oriented. Customer contact takes place mainly via e-mail and the ERP system; telephone contacts form only a limited part of the job.