Customer Service & Transport Officer

For an international and dynamic organization, we are looking for a Customer Service & Transport Officer (m/f/x).

In this versatile role, you will combine the management of your own customer portfolio with a strong focus on transport. You will spend approximately 50% on Customer Service and 50% on transport and act as an important link between customers, sales, warehouse, supply chain, and production planning.

Your role

As a Customer Service & Transport Officer, you are responsible for your own customer portfolio and ensure that orders and deliveries are correctly followed up from A to Z.

Your tasks include:

• Processing incoming customer inquiries and orders;
• Following up and managing your own customer portfolio;
• Coordinating deliveries in collaboration with customers and the transport department;
• Building good customer knowledge so that you can proactively respond to their needs;
• Collaborating with Sales Managers and regularly coordinating with warehouse, supply chain, and production planning;
• Informing customers about products and, if necessary, going to the warehouse to explain products;
• Coordinating and administratively following up on the sale of stock batches;
• Organizing and following up on transport orders;
• Calculating transport costs and transport options per country;
• Advising Sales Managers on the transport price to various destinations;
• Monitoring transport performance and preparing transport analyses and reports;
• Acting as a key-user for the transport file and taking the lead in this;
• Providing backup for the transport organization;
• Assisting with export and customs documentation;
• Managing customer discounts and sales commissions and ensuring correct reporting;
• Stepping in for colleagues where necessary and working together to ensure smooth customer service.

You will receive intensive training, so prior knowledge of customs or export is absolutely not a requirement.

Who are we looking for?

We are looking for a mature and proactive professional who enjoys taking responsibility and can coordinate various matters simultaneously.

• You hold a bachelor's degree or equivalent relevant experience;
• Initial work experience within Customer Service, administration, logistics, or a similar role is a strong asset;
• A motivated recent graduate is also eligible, although preference is given to someone with initial work experience;
• You have an analytical mindset and work accurately;
• You can prioritize well and maintain an overview when various matters come at you at once;
• You are customer-oriented and have strong communication skills;
• You are proactive, take initiative, and dare to take responsibility;
• You are honest and enjoy working with colleagues;
• Knowledge of customs or export is not necessary; training will be provided for this.

Language skills

• English: good knowledge;
• French: good knowledge;
• Dutch: good knowledge is a plus, but not a requirement;
• German: is an extra asset.

IT knowledge

You have a good basic knowledge of Microsoft Office, particularly Excel and Outlook. Experience with SAP is a plus.