Customer Service

Your tasks

We are currently recruiting for a Customer Service & Operations Administrator to join a busy team based in High Wycombe. This is an initial 3-month temporary position with the potential to become permanent.

The successful candidate will play an important role in providing excellent customer service and administrative support, responding to enquiries, resolving issues and ensuring operational processes run smoothly.

• Answer incoming calls and respond to customer enquiries promptly and professionally.
• Manage customer and stakeholder queries through a ticketing system.
• Assist customers with membership registrations and account queries.
• Provide administrative support with operational processes, changes and general enquiries.
• Build and maintain positive relationships with customers and stakeholders.
• Assist with complaint handling and escalate issues where appropriate.
• Support compliance-related administration and maintain accurate records.
• Ensure administrative tasks are completed accurately and within agreed deadlines.
• Work collaboratively with the wider team and support changing business needs.

Requirements

• Previous experience in a customer service or administration role.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and maintain accurate records.
• A proactive approach to problem-solving.
• Ability to work independently and as part of a team.
• Experience using Microsoft Dynamics would be advantageous.
• If you have accounting background, that is a plus.

Other

Customer Service & Operations Administrator Location: High Wycombe Pay rate: £15 per hour + holiday pay Contract: 3-month temporary contract with potential to become permanent Start date: ASAP

Working Hours and Location

• Based in High Wycombe.
• Initially office-based five days per week, moving to three days in the office and two days working from home.
• Monday to Thursday: 9am-5pm
• Friday: 9am-4pm.
• Saturday: Currently one Saturday per month, 9:30am-2:30pm.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: