CIO

Seeking an experienced, commercially focused Interim CIO to lead the stabilisation and transformation of a UK IT Managed Services Provider (MSP).

Operating across four UK locations, the business has grown through acquisition and delivers strong organic growth and profitability, serving predominantly SME clients.

Following significant changes to the Executive Leadership Team, the immediate focus is on strengthening leadership, embedding operational structures and driving performance. The role combines operational and financial accountability with strategic client engagement, technology transformation and commercial growth.

Role

• Interim CIO to lead the stabilisation and transformation of a UK IT Managed Services Provider (MSP).
• Provide strategic and operational leadership following significant changes to the Executive Leadership Team.
• Drive operational performance, organisational development and technology transformation across a multi-site business.
• Combine internal leadership and financial accountability with senior client engagement and commercial growth.
• Initially focused on stabilisation, with the remit evolving towards longer-term business transformation.
• Potential for the interim appointment to transition into a permanent executive leadership role.

Key Responsibilities

• Stabilise the business following significant changes to the Executive Leadership Team, providing clear direction and leadership.
• Review, refine and embed the organisational structure across the IT and service delivery functions.
• Take responsibility for a £5.8m operational budget, driving financial performance, cost efficiency and profitability.
• Lead the implementation of Halo, the new service management and ticketing platform.
• Oversee the NetSuite upgrade, improving operational processes, financial reporting and business visibility.
• Drive operational efficiency, standardisation and service delivery improvements across all four UK locations.
• Act as the senior executive point of contact for key clients, strengthening relationships and ensuring high levels of customer satisfaction.
• Identify and deliver cross-selling, account expansion and organic revenue growth opportunities.
• Support geographic expansion, including the development and opening of new branches.
• Develop and execute a longer-term transformation strategy to create a scalable, efficient and commercially focused MSP platform.

Company

• Established IT Managed Services Provider with a strong presence in the SME market.
• Delivers a broad range of managed IT services alongside hardware resale.
• Strong track record of organic revenue growth and profitability.
• Operates a multi-site business with an established national presence.
• Has grown through acquisitions, with acquired businesses now wholly owned and integrated into a single platform.

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

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