Customer Service Manager M/F
Your role will be to drive the ADV and Customer Service activity while supporting a dedicated team.
Missions
You will drive the ADV and Customer Service activity while supporting a dedicated team. Acting as a true interface between customers and various internal departments, you will guarantee the fluidity of order processing, compliance with delivery deadlines, and the quality of service provided.
Your main missions:
- Supervise, support, and develop the skills of a Customer Service/ADV team.
- Supervise the processing of customer orders from entry to delivery.
- Guarantee the quality of customer data and the smooth running of billing.
- Ensure delivery follow-up and the resolution of anomalies in coordination with logistics and sales teams.
- Implement and monitor service performance indicators.
- Identify areas for process improvement and deploy corrective actions.
- Actively participate in the daily management of operational activity.
- Be the primary contact for customers for the handling of complex requests.
Candidate Profile
- Higher education level equivalent to BAC+4/5.
- Minimum 5 years of experience in managing an ADV / Customer Service department.
- Strong proficiency in SAP and Excel.
- Professional English, both written and spoken.
- Leadership, ability to unite a team, and ability to manage priorities.
- Customer service orientation, rigor, and excellent organizational skills.
- Ability to evolve in a dynamic and demanding environment.
Conditions and Benefits
Salary: €45,000 - €55,000 Gross Annual Benefits:
- International environment
- Strategic mission with high autonomy
- Remote work possible according to company rules
Robert Half International France SAS processes candidate data necessary to carry out the application process. You will find more information on data protection, particularly regarding your legal rights, at [https://www.roberthalf.com/fr/fr/protection-donnees-personnelles](https://www.roberthalf.com/fr/fr/protection-donnees-personnelles)