Global Quality Assurance Manager (f/m/d) - Road Side Assistance Services (Customer Service Consultant)

Job Title: Global Quality Assurance Manager (f/m/d) - Road Side Assistance Services

Job Description: In this role, you are responsible worldwide for the provision of contractually agreed quality standards as well as for process management and continuous process improvement. Your focus is particularly on the standardization and implementation of a cross-service quality concept for Road Side Assistance services.

• You directly support the Global Operations Manager (GOM) in all operational tasks concerning the quality of service delivery.
• Within the framework of the continuous improvement process (KPI/CIP), you constantly optimize service processes across all participating locations.

• You ensure the agreed quality standards at all participating global locations in the project and monitor them continuously.
• You develop, coordinate, and align training concepts for the continuous further development of the operative teams.

• You independently plan, prepare, and conduct process audits to ensure compliance with all quality specifications.

Qualifications: Experience & Know-How

• Several years of professional experience in the field of quality management (QM/QA) or process management, ideally in the environment of Customer Care or Road Side Assistance Services
• Experience in the implementation and monitoring of quality standards
• Experience in the conception and execution of training or knowledge transfers in an international environment

Working Style & Personality:

• Strong analytical and conceptual skills as well as a pronounced understanding of quality-relevant key performance indicators (KPIs).
• High level of initiative, assertiveness, and a structured, goal-oriented way of working.
• Intercultural competence and enjoyment in working with global, diverse teams as well as the willingness to undertake occasional international travel.

Communication: Excellent communication and presentation skills, business fluent English in speaking and writing (main project-relevant language)

Languages: Main language English; very good German skills are a great advantage for coordination at the German locations.

Education: Completed degree (e.g., Business Administration, Quality Management) or a comparable commercial/technical training with corresponding professional experience.

Additional Information: The place of work for this role can be established in Berlin, Magdeburg, or Leipzig.

Technical Contact: Carina Koch

HR Contact: Zaria Afzal

Street Address: Bismarckstraße 71

Supplementary Information: Requirements for the applicant: Advanced knowledge: Information and communication management, Business Administration, Quality Audit, Quality Management, Quality Development, Calculation, Customer Consulting, Customer Care, Customer-Relationship-Management (CRM), Scheduling, Monitoring, Project Management